openSUSE admin

Less than 5 minutes after reporting, I was finally able to login and access both BOO and the forums. An hour after that to come here I had to login, even though I remained logged in on BOO and the forums.

I generally have at least half dozen BOO and/or forum pages open in background tabs at any given time. Working them takes time. Interruptions are routine. Being logged out repeatedly interferes with getting things done. BOO and the forums are routinely less responsive than the web in general, with "waiting on www.suse.com" or "waiting on...opensuse.org" on the statusbar more common than not.

"It would be interesting which subdomain causes the wait time so that we know what needs fixing."

Exactly how might one do that? Where/how is a redirection limit set?

It's happening on BOO again now.

Copied from URLBAR of failing BOO tab
https://esp.microfocus.com/LAGBroker?agAppNa=openbugzilla&c=suse/name/password/uri&%22https://bugzilla.opensuse.org/accessmanagerlogin.cgi?target=buglist.cgi?cmdtype%3Drunnamed%26namedcmd%3Dall%2520my%2520bugs%22

Why esp.microfocus.com rather than www?

# traceroute login.microfocus.com
traceroute to login.microfocus.com (130.57.66.2), 30 hops max, 60 byte packets
1 192.168.0.50 (192.168.0.50) 0.454 ms 0.553 ms 0.685 ms
2 10.80.213.145 (10.80.213.145) 8.276 ms 14.269 ms 15.229 ms
3 71-46-26-167.res.bhn.net (71.46.26.167) 15.325 ms 15.349 ms 15.382 ms
4 ten-0-0-0-2-4-tamp20-car2.bhn.net (71.44.17.146) 19.314 ms ten-0-0-0-3-3-tamp20-car2.bhn.net (71.44.17.144) 18.422 ms 18.470 ms
5 hun0-1-0-5-tamp20-cbr1.bhn.net (72.31.3.97) 18.259 ms * 17.260 ms
6 bu-ether19.chctilwc00w-bcr00.tbone.rr.com (66.109.6.42) 24.511 ms 10.bu-ether15.tamsflde20w-bcr00.tbone.rr.com (66.109.6.96) 15.581 ms bu-ether19.chctilwc00w-bcr00.tbone.rr.com (66.109.6.42) 16.985 ms
7 bu-ether17.hstqtx0209w-bcr00.tbone.rr.com (66.109.1.70) 42.439 ms 43.511 ms 44.487 ms
8 bu-ether12.dllstx976iw-bcr00.tbone.rr.com (66.109.6.39) 50.044 ms 49.085 ms 107.14.19.49 (107.14.19.49) 44.455 ms
9 0.ae0.pr1.dfw10.tbone.rr.com (107.14.17.232) 40.152 ms 41.063 ms 0.ae4.pr1.dfw10.tbone.rr.com (107.14.19.97) 46.779 ms
10 66.109.9.91 (66.109.9.91) 41.208 ms 42.038 ms 41.068 ms
11 zayo-eli.er2.dfw2.us.zip.zayo.com (64.125.14.154) 79.201 ms 78.219 ms 71.215 ms
12 209.63.99.250 (209.63.99.250) 90.587 ms 90.750 ms 90.629 ms
13 70.103.180.172 (70.103.180.172) 117.156 ms 116.301 ms 116.117 ms
14 192.94.118.230 (192.94.118.230) 89.252 ms 96.367 ms 112.940 ms
15 130.57.66.2 (130.57.66.2) 127.004 ms 137.489 ms 150.422 ms

# traceroute esp.microfocus.com
traceroute to esp.microfocus.com (130.57.66.3), 30 hops max, 60 byte packets
1 192.168.0.50 (192.168.0.50) 0.407 ms 0.526 ms 0.641 ms
2 10.80.213.145 (10.80.213.145) 9.788 ms 16.044 ms 16.998 ms
3 71-46-26-165.res.bhn.net (71.46.26.165) 17.117 ms 17.142 ms 17.174 ms
4 ten0-0-0-9-1.tamp20-car1.bhn.net (72.31.118.24) 20.579 ms ten0-0-0-9-0.tamp20-car1.bhn.net (71.44.48.80) 19.462 ms ten-0-0-0-3-3-tamp20-car1.bhn.net (71.44.17.152) 20.528 ms
5 hun0-0-0-5-tamp20-cbr1.bhn.net (72.31.3.51) 21.393 ms * 20.404 ms
6 bu-ether19.chctilwc00w-bcr00.tbone.rr.com (66.109.6.42) 26.128 ms 10.bu-ether15.tamsflde20w-bcr00.tbone.rr.com (66.109.6.96) 13.745 ms 19.591 ms
7 bu-ether17.hstqtx0209w-bcr00.tbone.rr.com (66.109.1.70) 42.680 ms 45.822 ms 41.692 ms
8 107.14.19.49 (107.14.19.49) 46.790 ms bu-ether12.dllstx976iw-bcr00.tbone.rr.com (66.109.6.39) 47.830 ms 107.14.19.49 (107.14.19.49) 42.630 ms
9 0.ae4.pr1.dfw10.tbone.rr.com (107.14.19.97) 42.642 ms 42.612 ms 43.454 ms
10 66.109.9.91 (66.109.9.91) 38.667 ms 39.695 ms 39.611 ms
11 zayo-eli.er2.dfw2.us.zip.zayo.com (64.125.14.154) 75.923 ms 72.260 ms 78.856 ms
12 209.63.99.250 (209.63.99.250) 85.415 ms 89.910 ms 90.207 ms
13 70.103.180.172 (70.103.180.172) 98.636 ms 98.571 ms 97.646 ms
14 192.94.118.230 (192.94.118.230) 93.548 ms 90.987 ms 90.856 ms
15 esp.attachmategroup.com (130.57.66.3) 90.079 ms 88.888 ms 90.106 ms

# traceroute bugzilla.opensuse.org
traceroute to bugzilla.opensuse.org (130.57.66.6), 30 hops max, 60 byte packets
1 192.168.0.50 (192.168.0.50) 0.422 ms 0.544 ms 0.653 ms
2 10.80.213.145 (10.80.213.145) 8.627 ms 14.438 ms 15.378 ms
3 71-46-27-167.res.bhn.net (71.46.27.167) 15.454 ms 15.513 ms 15.543 ms
4 ten0-0-0-9-1.tamp20-car2.bhn.net (72.31.118.26) 20.132 ms tengig0-11-0-12.tamp20-car2.bhn.net (72.31.210.74) 18.126 ms ten-0-0-0-3-3-tamp20-car2.bhn.net (71.44.17.144) 19.195 ms
5 hun0-1-0-5-tamp20-cbr1.bhn.net (72.31.3.97) 20.193 ms 19.074 ms 20.020 ms
6 10.bu-ether15.tamsflde20w-bcr00.tbone.rr.com (66.109.6.96) 19.189 ms 16.912 ms 14.055 ms
7 bu-ether17.hstqtx0209w-bcr00.tbone.rr.com (66.109.1.70) 40.779 ms 45.130 ms 44.138 ms
8 bu-ether12.dllstx976iw-bcr00.tbone.rr.com (66.109.6.39) 46.097 ms 41.732 ms 107.14.19.49 (107.14.19.49) 46.085 ms
9 0.ae1.pr1.dfw10.tbone.rr.com (107.14.17.234) 69.846 ms 0.ae4.pr1.dfw10.tbone.rr.com (107.14.19.97) 68.766 ms 0.ae1.pr1.dfw10.tbone.rr.com (107.14.17.234) 69.762 ms
10 * 66.109.9.91 (66.109.9.91) 38.467 ms 39.432 ms
11 zayo-eli.er2.dfw2.us.zip.zayo.com (64.125.14.154) 74.028 ms 76.758 ms 75.789 ms
12 209.63.99.250 (209.63.99.250) 85.762 ms 85.819 ms 85.751 ms
13 70.103.180.172 (70.103.180.172) 94.713 ms 94.151 ms 99.414 ms
14 192.94.118.230 (192.94.118.230) 90.334 ms 91.267 ms 91.249 ms
15 130.57.66.6 (130.57.66.6) 92.270 ms 91.729 ms 92.549 ms

After more time deleting cookies and reloading tabs

https://login.microfocus.com/nidp/idff/sso?id=6&sid=0&option=credential&sid=0&target=https%3A%2F%2Fesp.microfocus.com%2FLAGBroker%3F%2522https%3A%2F%2Fforums.opensuse.org%2Flogin%2F%3Fdestination%3D%252Fshowthread.php%252F533273-loging-out-from-a-graphic-session-provokes-screen-flickering-and-does-not-allow-relogin%253Fp%253D2883660%2522

finally got me logged in on BOO and consequently forums, which logged me out from here.

Back again already after several hours offline, while here on POO, login has remained.

Again it's impossible to login on B.O.O. or the forums. Login here obviously works, as does https://en.opensuse.org/SDB:Linuxrc and https://connect.opensuse.org/. Deleting cookies doesn't help.

B.O.O. and forums are working for me now.

It's back, can't post to forums (and can't find reopen button).

The URL in #8 solved it for me (for now).

Redirect loops are back with a vengeance, and the #8 URL doesn't help any more, instead producing this:

"We’re sorry about that.
The page you’re searching for is unavailable.
Does one of the related page links below help? If not, try using our site search function at the top of this page."

After 2+ more hours of being locked out again, I got back in by deleting microfocus.com cookies again.

For me, nowhere else on the web has messing with cookies been a solution to a problem. Then again, I can't think of anywhere else that repeatedly and stealthily logs me out multiple times every day. Other logins last as long as the browser session, if not as long as the browser's UA string remains unchanged.

The delete microfocus cookies solution only lasted about an hour before another involuntary logout occurred, after which clicking any login button resulted only in reloading the current page. Subsequent microfocus cookies deletion did again work.

Redirect loops came back again following yet another involuntary logout. Eventually I deleted all microfocus and non-bugzilla cookies and got the login on the forums to work.

Again the only way to get past redirect loops is to delete all microfocus and opensuse cookies.

I reported two tickets to Microfocus IT, originally FIX_246784 which was set to "Resolved" and now FIX_247868

Right in the middle of posting forums I was again involuntarily logged out and had to clear microfocus and opensuse cookies to stop the dead-end redirects trying to log back in.

Again a submit button to a forum reply triggered a logout and need to remove all microfocus and opensuse cookies to get logged back in. This time it was obvious the server was unable to handle simultaneous submits from two different posters.

Today again this also happened to myself. A bug link using bugzilla.opensuse.org ended up in the redirect error however a corresponding bugzilla.suse.com link did not show that problem.

Again I lost all my work by clicking the preview button on a forum response, when I got redirected to the login page, which redirected me to a blank white page.

Redirect loops are back to making doing anything useful impossible.

Unfortunately the MF IT ticket has not received any update besides mine. Given that you seem to suffer quite reproducibly (and for example I don't) I guess further debugging on your side could help.

okurz wrote:

I guess further debugging on your side could help.

That will require specific instruction.

For making you searchable in the logs, the following information is probably helpful:

• the browser you use (Firefox? Chromium? Which version?)
• your operating system, even if I can probably guess the answer already ;-)
• your IP at the time of failure
• the exact date and time of the failure (including timezone)
• the URL you (attempted to) use

It might also be helpful to know when you logged in - ideally with the exact time, but something like "4 hours ago" would already be helpful.

Back with a vengeance, no way to login to B.O.O. or forums. and removing cookies is no help.

I can only forward these issues to MF-IT but without more information I consider it very unlikely they would be able or willing to help. Please try to answer the questions from #42599#note-38 in a structured manner so that we can forward this information.