action #150938
closed
[openQA][sut][ipmi] No ipmi sol output with ix64ph1075 size:M
Added by waynechen55 6 months ago.
Updated 3 months ago.
Description
Observation¶
Test run starts failing with imagetester:7 at ipxe_install, for example, https://openqa.suse.de/tests/12822901#step/ipxe_install/1. It looks like needle matching failure, but actually there is nothing printed out on its ipmi sol console after reboot.
ipmitool -I lanplus -C 3 -H ix64ph1075-sp.qe.nue2.suse.org -U admin -P xxxxxxxx sol activate
Steps to reproduce¶
- Connect to ix64ph1075 ipmi sol console
- Reboot the machine
- Wait for output on ipmi sol console
Impact¶
No test run assigned to imagetester:7 can proceed. Now imagetester:6
Problem¶
- Looks like something wrong with ipmi sol console
Suggestions¶
- Check ipmi sol config
- Check warning/error in BMC
- Factory-reset the BMC
- Reinstall the firmware
- Click every possible button
- Check that the physical ethernet cable is not broken
Workaround¶
n/a
Rollback actions¶
sudo systemctl unmask openqa-worker-auto-restart@6 && sudo systemctl enable --now openqa-worker-auto-restart@6
- Tags set to infra, ipmi, ix64ph1075
- Status changed from New to In Progress
- Assignee set to okurz
- Target version set to Ready
- Description updated (diff)
masked the worker instance and called mc reset, now power reset and sol activate again.
- Tags changed from infra, ipmi, ix64ph1075 to infra, ipmi, ix64ph1075, next-frankencampus-visit
Using
ipmi… mc reset cold
ipmi… power off
ipmi… power on
ipmi… sol activate
no output after sufficient waiting time. We should physically check the machine.
- Subject changed from [openQA][sut][ipmi] No ipmi sol output with ix64ph1075 to [openQA][sut][ipmi] No ipmi sol output with ix64ph1075 size:M
- Description updated (diff)
- Status changed from In Progress to Blocked
- Description updated (diff)
- Tags changed from infra, ipmi, ix64ph1075, next-frankencampus-visit to infra, ipmi, ix64ph1075
- Status changed from Blocked to Workable
- Assignee deleted (
okurz)
The firmware upgrade attempt never finished for me. I double-checked IPMI and can power off/on the machine but could not see anything on SoL. Can someone else please try to give this a go?
unfortunately I had also no success with the IPMIView java application. Just a black screen for that host
- Target version changed from Ready to Tools - Next
- Target version changed from Tools - Next to Ready
- Priority changed from Normal to Low
- Assignee set to nicksinger
- Status changed from Workable to In Progress
In the Java IPMIViewer application I was able to find the Board Model under the "IPMI Device"-Tab. It states "X9DR3/i-F" which corresponds to https://www.supermicro.com/products/archive/motherboard/x9dr3-f - unfortunately the official firmware download link does timeout for me and others as well. The used IPMI platform seems to be called "X9" so I tried to just search "X9_" on https://www.supermicro.com/support/resources/bios_ipmi.php?vendor=1 and downloaded the newest one I could find ("3.64") which I was able to flash and overwrite the present version 3.62. This had no effect and did not improve our situation. Maybe we had a wrong version all along and I try to find some archived version (even if older) to have a "known good".
flashing 3.16 completely broke the webinterface now. After spending way to much time researching how to flash the firmware otherwise I found a tool included in the download of the firmware itself. Currently running to see if I can recover the web interface
I had multiple fails yesterday with the provided lUpdate tool from supermicro. Today I tried it from a host within the same network (monitor) and it worked flawlessly to at least recover to the newest version again
As discussed please contact supermicro support and ask if they can provide help for no output on IPMI SoL. You already tried reflashing the firmware and applying the latest publically available update. They might have more recent version as well.
- Status changed from In Progress to Resolved
I found a super helpful reddit post (https://www.reddit.com/r/homelab/comments/j2l7w2/supermicro_x9drif_with_quad_nvme_success/) linking to some different resources from supermicro. On it I found an "official" download for the latest firmware of our platform: https://www.supermicro.com/en/support/resources/downloadcenter/MBD-X9DR3-F. I installed Firmware version 3.62 via the webinterface. Afterwards I installed the newest BIOS (also linked on that homepage) which allowed me to reset all BIOS-settings in the process of doing so. Once the BIOS update was complete the system still didn't output anything so I cut the power completely by using the PDU and left it powered off for ~30 minutes to give every component a chance to initialize completely. Lo and behold; after "plugging" the system back into power and booting it, I received a graphical output on the web-interface, the IPMIViewer utility and also via serial-over-lan. I shut down the system now and it can be powered back on via the usual means.
that's awesome! Just missed the rollback and verification steps. I have conducted the rollback step and tried to lookup an openQA job to verify but couldn't find any. So let's resolve without but with the worker slot again enabled, see https://openqa.suse.de/admin/workers/3495
- Related to action #155659: [openQA][infra][sut] Failed to establish connnection to ix64ph1075-sp.qe.nue2.suse.org added
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