QA (public) » openQA Project (public) » openQA Infrastructure (public)

Important info from the job:

# Test died: Error connecting to <root@10.162.2.87>: No route to host at /usr/lib/os-autoinst/testapi.pm line 1739.
    testapi::select_console("root-ssh") called at sle/lib/Utils/Backends.pm line 98
    Utils::Backends::use_ssh_serial_console() called at sle/lib/susedistribution.pm line 741
    susedistribution::activate_console(Distribution::Sle::15_current=HASH(0x10031e11708), "install-shell") called at /usr/lib/os-autoinst/testapi.pm line 1747
    testapi::select_console("install-shell") called at sle/lib/bootloader_setup.pm line 1503
    bootloader_setup::sync_time() called at sle/tests/boot/boot_from_pxe.pm line 202
    boot_from_pxe::run(boot_from_pxe=HASH(0x1003719ad18)) called at /usr/lib/os-autoinst/basetest.pm line 328

Quick update, Assigned worker: openqaworker2:17 have the same problem.

Test failure url:
https://openqa.suse.de/tests/9564617#step/boot_from_pxe/10

Also, refer to https://openqa.suse.de/admin/workers/603 for more details.

Yes, and it also fails with a similar error:

[2022-09-22T19:42:31.224242+02:00] [debug] Could not connect to root@kermit.qa.suse.de, Retrying after some seconds...
[2022-09-22T19:42:41.225551+02:00] [debug] Could not connect to root@kermit.qa.suse.de, Retrying after some seconds...
[2022-09-22T19:42:51.332197+02:00] [info] ::: basetest::runtest: # Test died: Error connecting to <root@kermit.qa.suse.de>: No route to host at /usr/lib/os-autoinst/testapi.pm line 1739.
    testapi::select_console("root-ssh") called at sle/lib/Utils/Backends.pm line 98
    Utils::Backends::use_ssh_serial_console() called at sle/lib/susedistribution.pm line 741
    susedistribution::activate_console(Distribution::Sle::15_current=HASH(0x56531c77dde0), "install-shell") called at /usr/lib/os-autoinst/testapi.pm line 1747
    testapi::select_console("install-shell") called at sle/lib/bootloader_setup.pm line 1503
    bootloader_setup::sync_time() called at sle/tests/boot/boot_from_pxe.pm line 202
    boot_from_pxe::run(boot_from_pxe=HASH(0x56531f320b50)) called at /usr/lib/os-autoinst/basetest.pm line 328
    eval {...} called at /usr/lib/os-autoinst/basetest.pm line 322
    basetest::runtest(boot_from_pxe=HASH(0x56531f320b50)) called at /usr/lib/os-autoinst/autotest.pm line 360
    eval {...} called at /usr/lib/os-autoinst/autotest.pm line 360
    autotest::runalltests() called at /usr/lib/os-autoinst/autotest.pm line 243
    eval {...} called at /usr/lib/os-autoinst/autotest.pm line 243
    autotest::run_all() called at /usr/lib/os-autoinst/autotest.pm line 294
    autotest::__ANON__(Mojo::IOLoop::ReadWriteProcess=HASH(0x5653211b2d30)) called at /usr/lib/perl5/vendor_perl/5.26.1/Mojo/IOLoop/ReadWriteProcess.pm line 326
    eval {...} called at /usr/lib/perl5/vendor_perl/5.26.1/Mojo/IOLoop/ReadWriteProcess.pm line 326
    Mojo::IOLoop::ReadWriteProcess::_fork(Mojo::IOLoop::ReadWriteProcess=HASH(0x5653211b2d30), CODE(0x56532050abc8)) called at /usr/lib/perl5/vendor_perl/5.26.1/Mojo/IOLoop/ReadWriteProcess.pm line 488
    Mojo::IOLoop::ReadWriteProcess::start(Mojo::IOLoop::ReadWriteProcess=HASH(0x5653211b2d30)) called at /usr/lib/os-autoinst/autotest.pm line 296
    autotest::start_process() called at /usr/bin/isotovideo line 273

So this is about the IPMI backend and the involved baremetal SUTs are so far 10.162.2.87 (quinn.qa.suse.de) and kermit.qa.suse.de. Likely the connection error is just because the iPXE boot didn't work in the first place. Judging by the title of the iPXE menu that menu is provided within qanet. I would guess @nicksinger is the one who set it up then. Maybe he can have a look.

Me and @mgriessmeier tried to debug a little what is going wrong here. We found the following logfiles in the atftpd log:

Sep 26 13:54:06 qanet atftpd[18168.140301027731200]: Creating new socket: 10.162.0.1:44486
Sep 26 13:54:06 qanet atftpd[18168.140301027731200]: Serving /mnt/openqa/repo/SLE-15-SP5-Online-x86_64-Build21.1-Media1/boot/x86_64/loader/linux to 10.162.2.87:49159
Sep 26 13:54:06 qanet atftpd[18168.140301027731200]: tsize option -> 11394848
Sep 26 13:54:06 qanet atftpd[18168.140301027731200]: blksize option -> 1408
Sep 26 13:54:11 qanet atftpd[18168.140301027731200]: timeout: retrying...
Sep 26 13:54:17 qanet atftpd[18168.140301027731200]: timeout: retrying...
Sep 26 13:54:23 qanet atftpd[18168.140301027731200]: timeout: retrying...
Sep 26 13:54:28 qanet atftpd[18168.140301027731200]: timeout: retrying...
Sep 26 13:54:33 qanet atftpd[18168.140301027731200]: timeout: retrying...
Sep 26 13:54:38 qanet atftpd[18168.140301027731200]: timeout: retrying...
Sep 26 13:54:43 qanet atftpd[18168.140301027731200]: timeout: retrying...
Sep 26 13:54:48 qanet atftpd[18168.140301027731200]: timeout: retrying...
Sep 26 13:54:53 qanet atftpd[18168.140301027731200]: timeout: retrying...
Sep 26 13:54:58 qanet atftpd[18168.140301027731200]: timeout: retrying...
Sep 26 13:55:03 qanet atftpd[18168.140301027731200]: timeout: retrying...
Sep 26 13:55:08 qanet atftpd[18168.140301027731200]: timeout: retrying...
Sep 26 13:55:13 qanet atftpd[18168.140301027731200]: timeout: retrying...
Sep 26 13:55:18 qanet atftpd[18168.140301027731200]: timeout: retrying...
Sep 26 13:55:23 qanet atftpd[18168.140301027731200]: client (10.162.2.87) not responding
Sep 26 13:55:23 qanet atftpd[18168.140301027731200]: End of transfer
Sep 26 13:55:23 qanet atftpd[18168.140301027731200]: Server thread exiting

We tried to set the "--no-timeout" option which according to the docs (https://linux.die.net/man/8/atftpd) should disable the client-side timeouts while loading files. It still fails which indicates that the client is not timing out while loading resources (kernel and initrd to be precise) but rather the server itself fails to deliver blocks to the client.
However, monitoring wireshark shows that file transfer seems to be fine and the client acknowledges every block up until and including the last one.

We have to further look into the issue what is causing grub to fail (sporadically) while booting the supplied files.

nicksinger wrote:

I unfortunately failed to boot any other Linux over PXE. I also gave booting over samba a try but failed to mount a rescue medium with an anonymous share. Most likely it works with authentication but I didn't set it up.

@xguo: Other machines work fine, so we can exclude a infrastructure problem. I'd kindly ask you to take over here and check why these machines do not behave properly.
If you have questions regarding our setup I'm happy to explain to you.

Another thing you could try is to reset the bios/flash - we had a similar issue just recently with a power machine.

@nicksinger

Great, got it. I will confirm it. if there was any new problem, I will let you know.

Thanks,
Leon

okurz wrote:

I merged https://gitlab.suse.de/openqa/salt-pillars-openqa/-/merge_requests/445 so the two workers are disabled from production jobs for now.

@okurz

Super. this merged is so helpful with us.

Thanks so much for your great help.

cdywan wrote:

Apparently @xguo misunderstood Nick's request for help, only confirmed that the machines were no longer being used and suggests to ask infra to investigate network connectivity.

To be honest, I don't have enough permissions and experience to configure the assigned worker: grenache-1:17 (kermit) and openqaworker2:17 (quinn). Meanwhile, Just only do my best to check the situation of the assigned workers.

Quick update, currently, I have confirmed that the assigned worker: grenache-1:17 (kermit) and openqaworker2:17 (quinn) work very well on boot_from_pxe test module now.

grenache-1:17 (kermit)
https://openqa.suse.de/tests/9752953

openqaworker2:17 (quinn)
https://openqa.suse.de/tests/9752361

Next, do more validation run both assigned worker: grenache-1:17 (kermit) and openqaworker2:17 (quinn) together on our OSD environment, if there was not any more the same problem for the assigned workers again, plan to create a new MR to active them.

xguo wrote:

cdywan wrote:

Apparently @xguo misunderstood Nick's request for help, only confirmed that the machines were no longer being used and suggests to ask infra to investigate network connectivity.

To be honest, I don't have enough permissions and experience to configure the assigned worker: grenache-1:17 (kermit) and openqaworker2:17 (quinn). Meanwhile, Just only do my best to check the situation of the assigned workers.

Quick update, currently, I have confirmed that the assigned worker: grenache-1:17 (kermit) and openqaworker2:17 (quinn) work very well on boot_from_pxe test module now.

grenache-1:17 (kermit)
https://openqa.suse.de/tests/9752953

openqaworker2:17 (quinn)
https://openqa.suse.de/tests/9752361

Next, do more validation run both assigned worker: grenache-1:17 (kermit) and openqaworker2:17 (quinn) together on our OSD environment, if there was not any more the same problem for the assigned workers again, plan to create a new MR to active them.

@nicksinger would you mind giving me some details about reset bios|flash for grenache-1:17 (kermit) and openqaworker2:17 (quinn) - Supermicro test machines as your mentioned.

Meanwhile, quick update, for now, I just only reproduce the same problem in 1/10 times both worker grenache-1:17 (kermit) and openqaworker2:17 (quinn).

Reproduce the same problem in 1/10 time as below:
https://openqa.suse.de/tests/9768087

Please refer to the following url for more details:
https://openqa.suse.de/admin/workers/603
https://openqa.suse.de/admin/workers/1248

Next, create a new MR to enable worker grenache-1:17 (kermit) and openqaworker2:17 (quinn)
https://gitlab.suse.de/openqa/salt-pillars-openqa/-/merge_requests/448

xguo wrote:

xguo wrote:

cdywan wrote:

Apparently @xguo misunderstood Nick's request for help, only confirmed that the machines were no longer being used and suggests to ask infra to investigate network connectivity.

To be honest, I don't have enough permissions and experience to configure the assigned worker: grenache-1:17 (kermit) and openqaworker2:17 (quinn). Meanwhile, Just only do my best to check the situation of the assigned workers.

Quick update, currently, I have confirmed that the assigned worker: grenache-1:17 (kermit) and openqaworker2:17 (quinn) work very well on boot_from_pxe test module now.

grenache-1:17 (kermit)
https://openqa.suse.de/tests/9752953

openqaworker2:17 (quinn)
https://openqa.suse.de/tests/9752361

Next, do more validation run both assigned worker: grenache-1:17 (kermit) and openqaworker2:17 (quinn) together on our OSD environment, if there was not any more the same problem for the assigned workers again, plan to create a new MR to active them.

@nicksinger would you mind giving me some details about reset bios|flash for grenache-1:17 (kermit) and openqaworker2:17 (quinn) - Supermicro test machines as your mentioned.

Meanwhile, quick update, for now, I just only reproduce the same problem in 1/10 times both worker grenache-1:17 (kermit) and openqaworker2:17 (quinn).

Reproduce the same problem in 1/10 time as below:
https://openqa.suse.de/tests/9768087

Please refer to the following url for more details:
https://openqa.suse.de/admin/workers/603
https://openqa.suse.de/admin/workers/1248

Next, create a new MR to enable worker grenache-1:17 (kermit) and openqaworker2:17 (quinn)
https://gitlab.suse.de/openqa/salt-pillars-openqa/-/merge_requests/448

@xguo @nicksinger @okurz Any follow-up actions on these two machines/workers ? Although I said "we can have a try" in this mr, I agree with Oliver that 10% percentage is not a small value (although this might be the result of limited times of experiment). Root cause for this issue should be identified and fixed which is the best. But, at the same time, virtualization lost two machines to run tests. It is not a very big problem if clock is not ticking. So could we come up with a plan or schedule to have this fixed in any event ?

waynechen55 wrote:

xguo wrote:

xguo wrote:

cdywan wrote:

Apparently @xguo misunderstood Nick's request for help, only confirmed that the machines were no longer being used and suggests to ask infra to investigate network connectivity.

To be honest, I don't have enough permissions and experience to configure the assigned worker: grenache-1:17 (kermit) and openqaworker2:17 (quinn). Meanwhile, Just only do my best to check the situation of the assigned workers.

Quick update, currently, I have confirmed that the assigned worker: grenache-1:17 (kermit) and openqaworker2:17 (quinn) work very well on boot_from_pxe test module now.

grenache-1:17 (kermit)
https://openqa.suse.de/tests/9752953

openqaworker2:17 (quinn)
https://openqa.suse.de/tests/9752361

Next, do more validation run both assigned worker: grenache-1:17 (kermit) and openqaworker2:17 (quinn) together on our OSD environment, if there was not any more the same problem for the assigned workers again, plan to create a new MR to active them.

@nicksinger would you mind giving me some details about reset bios|flash for grenache-1:17 (kermit) and openqaworker2:17 (quinn) - Supermicro test machines as your mentioned.

Meanwhile, quick update, for now, I just only reproduce the same problem in 1/10 times both worker grenache-1:17 (kermit) and openqaworker2:17 (quinn).

Reproduce the same problem in 1/10 time as below:
https://openqa.suse.de/tests/9768087

Please refer to the following url for more details:
https://openqa.suse.de/admin/workers/603
https://openqa.suse.de/admin/workers/1248

Next, create a new MR to enable worker grenache-1:17 (kermit) and openqaworker2:17 (quinn)
https://gitlab.suse.de/openqa/salt-pillars-openqa/-/merge_requests/448

@xguo @nicksinger @okurz Any follow-up actions on these two machines/workers ? Although I said "we can have a try" in this mr, I agree with Oliver that 10% percentage is not a small value (although this might be the result of limited times of experiment). Root cause for this issue should be identified and fixed which is the best. But, at the same time, virtualization lost two machines to run tests. It is not a very big problem if clock is not ticking. So could we come up with a plan or schedule to have this fixed in any event ?

To be honest, this problem of these two machines/workers is still not resolved now. we still do not make sure if the same produce still reproduce after enabled these two machines/workers on OSD. Depend on current situation, we still do not make sure how to reset bios|flash for grenache-1:17 (kermit) and openqaworker2:17 (quinn) as Nick's mentioned. Meanwhile, these two machines/workers were old Supermicro test machines now. Means that there is the risk to reset bios|flash for grenache-1:17 (kermit) and openqaworker2:17 (quinn). @nicksinger @okurz would you mind give us some ideas and comments for this ticket? thanks.

My recent tests runing on these machines look good. I suggest add them back to OSD worker pool.
https://openqa.suse.de/admin/workers/1248

xguo wrote:

@xguo @nicksinger @okurz Any follow-up actions on these two machines/workers ? Although I said "we can have a try" in this mr, I agree with Oliver that 10% percentage is not a small value (although this might be the result of limited times of experiment). Root cause for this issue should be identified and fixed which is the best. But, at the same time, virtualization lost two machines to run tests. It is not a very big problem if clock is not ticking. So could we come up with a plan or schedule to have this fixed in any event ?

To be honest, this problem of these two machines/workers is still not resolved now. we still do not make sure if the same produce still reproduce after enabled these two machines/workers on OSD. Depend on current situation, we still do not make sure how to reset bios|flash for grenache-1:17 (kermit) and openqaworker2:17 (quinn) as Nick's mentioned. Meanwhile, these two machines/workers were old Supermicro test machines now. Means that there is the risk to reset bios|flash for grenache-1:17 (kermit) and openqaworker2:17 (quinn). @nicksinger @okurz would you mind give us some ideas and comments for this ticket? thanks.

I agree with all of your points. This is why this ticket is on the backlog of the SUSE QE Tools team. The ticket has priority "High" meaning that at least an update should happen once every 30 days. As many members of the SUSE QE Tools team are more experts in software development this can be a reason why there is no quick follow-up. Of course you are welcome to try the mentioned steps yourself as updating/resetting firmware config and configuring and testing the network can all be done remotely anyway.

okurz wrote:

xguo wrote:

@xguo @nicksinger @okurz Any follow-up actions on these two machines/workers ? Although I said "we can have a try" in this mr, I agree with Oliver that 10% percentage is not a small value (although this might be the result of limited times of experiment). Root cause for this issue should be identified and fixed which is the best. But, at the same time, virtualization lost two machines to run tests. It is not a very big problem if clock is not ticking. So could we come up with a plan or schedule to have this fixed in any event ?

To be honest, this problem of these two machines/workers is still not resolved now. we still do not make sure if the same produce still reproduce after enabled these two machines/workers on OSD. Depend on current situation, we still do not make sure how to reset bios|flash for grenache-1:17 (kermit) and openqaworker2:17 (quinn) as Nick's mentioned. Meanwhile, these two machines/workers were old Supermicro test machines now. Means that there is the risk to reset bios|flash for grenache-1:17 (kermit) and openqaworker2:17 (quinn). @nicksinger @okurz would you mind give us some ideas and comments for this ticket? thanks.

I agree with all of your points. This is why this ticket is on the backlog of the SUSE QE Tools team. The ticket has priority "High" meaning that at least an update should happen once every 30 days. As many members of the SUSE QE Tools team are more experts in software development this can be a reason why there is no quick follow-up. Of course you are welcome to try the mentioned steps yourself as updating/resetting firmware config and configuring and testing the network can all be done remotely anyway.

Great, got it. try to update bios of these two machines/workers remotely.

@okurz, quick update, I try to update the latest BIOS(v3.2) for grenache-1:17 (kermit) and openqaworker2:17 (quinn) - supermicro X10DRW-i.
Found that there need to be activated license firstly before updating BIOS version for grenache-1:17 (kermit) and openqaworker2:17 (quinn) together.

Supermicro Update Manager (SUM)

$ ./sum -i sp.kermit.qa.suse.de -U ADMIN -p XX -c UpdateBios --file /home/xguo/Downloads/X10DRW9_B22/UEFI/X10DRW9.B22  -v --journal_level 6 
Supermicro Update Manager (for UEFI BIOS) 2.9.0 (2022/08/04) (x86_64)
Copyright(C) 2013-2022 Super Micro Computer, Inc. All rights reserved.
Journal created:
    /home/xguo/journal/supermicro/sum/journal.txt
    /home/xguo/journal/supermicro/sum/sum_journal_2022-11-07_15-53-19.core

Check node product key activation of the managed system


********************************<<<<<ERROR>>>>>*********************************

ExitCode                = 80
Description             = Node product key is not activated.
Program Error Code      = 622.13
Error message:
        One of the node product key (SFT-OOB-LIC or SFT-DCMS-SINGLE) should be
    activated to execute this task.
        SFT-DCMS-SINGLE node product key is not activated.
        SFT-OOB-LIC node product key is not activated.

********************************************************************************

Would you mind helping me make sure who can give me the activate license for grenache-1:17 (kermit) and openqaworker2:17 (quinn) together. thanks

I'm not sure whether anybody in the tools team will be able to help with the licensing problem.

waynechen55 wrote:

@xguo It seems license can be ordered online at Supermicro store: https://store.supermicro.com/software.html

Awesome, got it. it is so helpful to us.

Quick update, have updated the latest Firmware Revision: 03.89 and BIOS Version: 3.2 both grenache-1:17 (kermit) and openqaworker2:17 (quinn) successfully together now.
Let's see what happens next

xguo wrote:

Quick update, have updated the latest Firmware Revision: 03.89 and BIOS Version: 3.2 both grenache-1:17 (kermit) and openqaworker2:17 (quinn) successfully together now.
Let's see what happens next

@xguo Hi Leon, would you please give an update about this issue? Still reproduce after upgrading firmware and bios?

@xlai short update, after updated the latest Firmware and BIOS Version both grenache-1:17 (kermit) and openqaworker2:17 (quinn) successfully, confirmed that the same problem do not reproduce again any more.

@okurz, would you mind helping us update ticket as RESOLVED. thanks

FYI.
If the same problem reproduce both grenache-1:17 (kermit) and openqaworker2:17 (quinn) again, will reopen this ticket.