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action #63397

[desktop][sporadic] test fails in nautilus_open_ftp, ftp authentication dialog does not show up, auto_review:"match=nautilus-ftp-login timed out":retry

Added by okurz almost 3 years ago. Updated 7 months ago.

Status:
New
Priority:
Normal
Assignee:
Category:
Bugs in existing tests
Target version:
-
Start date:
2020-02-12
Due date:
% Done:

0%

Estimated time:
Difficulty:

Description

Observation

openQA test in scenario opensuse-Tumbleweed-DVD-x86_64-desktopapps-gnome@64bit fails in
nautilus_open_ftp
ftp authentication dialog does not show up

Test suite description

Maintainer: qkzhu@suse.com
See https://github.com/os-autoinst/os-autoinst-distri-opensuse/pull/3558
and
poo#23884

Reproducible

Failed 2/40 in https://openqa.opensuse.org/tests/1171680#next_previous

Expected result

Last good: 20200209 (or more recent)

Further details

Always latest result in this scenario: latest


Related issues

Related to openQA Tests - action #61707: nautilus_open_ftp: ftp.suse.com not reachableResolved2019-12-27

History

#1 Updated by okurz almost 3 years ago

  • Priority changed from Normal to High

Retriggered tests within the same snapshot show this problem again, e.g. https://openqa.opensuse.org/tests/1171956 . I am not aware of recent gnome related changes that can explain it. But dimstar found out that ftp.suse.com is currently not reachable. It is highly unintuitive that the test relies on ftp.suse.com but doesn't check that as prerequisite. Probably better to only rely on an ftp server spawned within the same VM.

#2 Updated by okurz almost 3 years ago

  • Related to action #61707: nautilus_open_ftp: ftp.suse.com not reachable added

#3 Updated by okurz almost 3 years ago

The current issue that ftp.suse.com is not reachable I have recorded in https://sd.suse.com/servicedesk/customer/portal/1/SD-1671 . This has no impact on my suggestions how the test could be improved.

#4 Updated by okurz over 2 years ago

  • Subject changed from [desktop][sporadic] test fails in nautilus_open_ftp, ftp authentication dialog does not show up, auto_review:"match=nautilus-ftp-login timed out"+retrigger to [desktop][sporadic] test fails in nautilus_open_ftp, ftp authentication dialog does not show up, auto_review:"match=nautilus-ftp-login timed out":retry

Decided for ":retry" as automatic retriggering keyword in auto-review: https://github.com/os-autoinst/scripts/commit/e7dd9f9fc15d825a34b06421ff068cacf37c7a37

#5 Updated by maritawerner over 1 year ago

Oli, nobody has picke-up the ticket and I can see that you have added the retrigger functionality. Anything else to do here or could we cloe the ticket?

#6 Updated by okurz over 1 year ago

The automatic retriggering will only work as long as the ticket is open as in the end the test code itself should be improved to fix it for good

#7 Updated by yfjiang over 1 year ago

  • Assignee changed from yfjiang to GraceWang

Hi Grace, I am appending this in your queue, would you help to balance the recent p.o.o load with Zhaocong please. Thanks!

#8 Updated by okurz about 1 year ago

This ticket was set to "High" priority but was not updated within the SLO period for "High" tickets (30 days) as described on https://progress.opensuse.org/projects/openqatests/wiki/Wiki#SLOs-service-level-objectives . Please consider picking up this ticket within the next 30 days or just set the ticket to the next lower priority of "Normal" (SLO: updated within 365 days). This update was done as agreed within the SUSE QE Sync call 2021-09-01

#9 Updated by okurz about 1 year ago

  • Priority changed from High to Normal

This ticket was set to "High" priority but was not updated within the SLO period for "High" tickets (30 days) as described on https://progress.opensuse.org/projects/openqatests/wiki/Wiki#SLOs-service-level-objectives . The ticket will be set to the next lower priority of "Normal".

#10 Updated by openqa_review 7 months ago

This is an autogenerated message for openQA integration by the openqa_review script:

This bug is still referenced in a failing openQA test: desktopapps-gnome-x11
https://openqa.opensuse.org/tests/2312141#step/nautilus_open_ftp/1

To prevent further reminder comments one of the following options should be followed:

  1. The test scenario is fixed by applying the bug fix to the tested product or the test is adjusted
  2. The openQA job group is moved to "Released" or "EOL" (End-of-Life)
  3. The bugref in the openQA scenario is removed or replaced, e.g. label:wontfix:boo1234

Expect the next reminder at the earliest in 160 days if nothing changes in this ticket.

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