action #16520
closed
[qam][opensuse][sle][functional] enhance logging and debugging in case of failed shutdown, e.g. press 'esc' on plymouth splash screen
Added by dimstar about 8 years ago.
Updated over 7 years ago.
Category:
Enhancement to existing tests
Description
Observation¶
openQA test in scenario opensuse-Tumbleweed-DVD-x86_64-gnome-image@64bit fails in
shutdown
Reproducible¶
Fails since (at least) Build 20170204 (current job)
Expected result¶
Last good: 20170203 (or more recent)
Further details¶
Always latest result in this scenario: latest
The test fails 'randomly' - so it just appears that once in a while the shutdown takes 'a bit more than the configured timeout'; obviously, we'd expect this not to happen (and this likely is a product bug). But openQA should help us here with the debugging, by at least pressing 'ESC' when the timeout is reached (post-fail-hook), which should disable plymouth and give at least some pointers where we're hanging / waiting (don't forget one more screenshot after pressing ESC)
This is an autogenerated message for openQA integration by the openqa_review script:
This bug is still referenced in a failing openQA test: qam-minimal-full
http://openqa.suse.de/tests/786614
This is an autogenerated message for openQA integration by the openqa_review script:
This bug is still referenced in a failing openQA test: qam-minimal-full
http://openqa.suse.de/tests/786614
- Subject changed from test fails in shutdown to [qam][opensuse] test fails in shutdown
This is an autogenerated message for openQA integration by the openqa_review script:
This bug is still referenced in a failing openQA test: qam-minimal-full
https://openqa.suse.de/tests/874792
Test died: console sut is not activated. at /var/lib/openqa/cache/openqa.suse.de/tests/sle/tests/x11/shutdown.pm line 131.¶
It seems that just action click was not performed.
- Subject changed from [qam][opensuse] test fails in shutdown to [qam][opensuse] enhance logging and debugging in case of failed shutdown, e.g. press 'esc' on plymouth splash screen
- Category changed from Bugs in existing tests to Enhancement to existing tests
the last message is actually about #17658 so a different one. See what happens when people open tickets which are way too generic in their subject ;-)
I updated ticket accordingly to the original description
- Related to action #14068: [tools] Gather more system information and logs in case of boot/reboot times out added
- Subject changed from [qam][opensuse] enhance logging and debugging in case of failed shutdown, e.g. press 'esc' on plymouth splash screen to [qam][opensuse][sle][functional] enhance logging and debugging in case of failed shutdown, e.g. press 'esc' on plymouth splash screen
- Priority changed from Normal to High
- Target version set to Milestone 11
Latest example of "openQA-in-openQA" test scenario failing: https://openqa.opensuse.org/tests/494083#step/shutdown/1 The test states that the system does not shutdown in time but without any more helpful information. That's very hard to debug as in: No one will care unless we improve the debugging output in the test code.
@okurz: as you have added this to QA SLE Functional scrum team 19.09 - is this important for QA SLE: SLE15 testing?
I do not question this is useful, especially for openSuse. I would like to check however that this is indeed QA SLE Functional scope.
Did you read #16520#note-10 ? The answer for SLE is there, it's "yes".
- Due date set to 2017-11-08
Unfortunately many of the posted links are already archived and cannot be viewed anymore. But from what I've seen we have x11/shutdown and shutdown/shutdown. x11/shutdown already contains the improved post_fail_hook mentioned by @dimstar - see: https://github.com/os-autoinst/os-autoinst-distri-opensuse/blob/master/tests/x11/shutdown.pm#L40
From the name of the test ("x86_64-gnome-image@64bit") i assume it should make use of x11/shutdown, not shutdown/shutdown. Same goes for the openQA-in-openQA test. However - I'll try to uniform this to avoid duplicated code.
I found this case: https://openqa.opensuse.org/tests/519991#step/shutdown/4 when it will never press 'esc' because $self->{await_shutdown} is still 0 and function power_action is failing internally on assert_shutdown. Make sense to change in the post_fail_hook to send_key('esc') unless $self->{await_shutdown}; ?
- Status changed from New to In Progress
- Assignee set to nicksinger
- Status changed from In Progress to Feedback
Merged. Lets see how this turns out in production :)
- Status changed from Feedback to Resolved
No fallout on OSD so hopefully it helps us more next time it fails.
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