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action #90441

closed

coordination #69310: [epic] SUSE QA tools team ticket process helpers

Only set due date on tickets in progress

Added by livdywan about 3 years ago. Updated almost 3 years ago.

Status:
Resolved
Priority:
Normal
Assignee:
okurz
Target version:
openQA Project - Ready
Start date:
2020-10-17
Due date:
% Done:

0%

Estimated time:

Description

Motivation

Considering the due date as a reminder for when a ticket is typically be done (asking yourself, all going well, any blockers, doable within the timeframe etc.), I think it should only be set when someone is working on it. If someone picks up a ticket gets blocked or hasn't started on it yet, the due date isn't very useful.

Acceptance criteria

  • AC1: due dates in progress tickets are only set for in progress or feedback tickets

Suggestions

  • Get familiar with backlog-set-due-date
  • Add a condition to skip New and Workable tickets
  • Or maybe check for In Progress explicitlyinstead

Related issues 2 (0 open — 2 closed)

Copied from QA - action #73468: SUSE QA tools team ticket process helpers: Set due date on tickets in redmine based on SLOsResolvedilausuch2020-10-17

Actions
Copied to QA - action #90443: Reset due date on tickets when it doesn't apply / only apply due-date when assignee actually works on ticketsRejectedokurz2020-10-17

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