action #39761

[labs] openqaw7-hyperv.qa.suse.de not accessible

Added by michalnowak over 1 year ago. Updated over 1 year ago.

Status:ResolvedStart date:15/08/2018
Priority:UrgentDue date:
Assignee:nicksinger% Done:

0%

Category:-
Target version:Done
Difficulty:
Duration:

Description

openQA Hyper-V 2016 host openqaw7-hyperv.qa.suse.de is not accessible via SSH nor RDP (since yesterday afternoon, I believe). So is it's BMC at https://sp.openqaw7-hyperv.qa.suse.de/. Don't know if it's network issue or the host is powered off completely.

History

#1 Updated by szarate over 1 year ago

  • Project changed from SUSE QA tests to openQA Project
  • Target version set to Current Sprint

I'm picking this for tomorrow, we need to look for where is that machine

#2 Updated by mgriessmeier over 1 year ago

I know where it is - let me check later

edit: I think I know where it is ;)

#3 Updated by nicksinger over 1 year ago

  • Assignee set to nicksinger

BMC interface is unreachable. Contacted infra for further help. I keep you posted and try to get this machine asap

#4 Updated by nicksinger over 1 year ago

  • Status changed from New to In Progress

#5 Updated by nicksinger over 1 year ago

  • Status changed from In Progress to Blocked

We found the machine and checked it's status. @gschlotter from infra informed me that the switch the machine is connected to, is causing problems due to a broken SFP.
Unfortunately this also means we've forced to wait for infra now.

#6 Updated by nicksinger over 1 year ago

  • Status changed from Blocked to Resolved

Looks like the problems with the switch are resolved now:

glados git/salt-pillars-openqa ‹master*› » ping -c 1 sp.openqaw7-hyperv                              1 ↵
PING openqaw7-hyperv-sp.qa.suse.de (10.160.3.96) 56(84) bytes of data.
64 bytes from 10.160.3.96 (10.160.3.96): icmp_seq=1 ttl=63 time=0.311 ms

--- openqaw7-hyperv-sp.qa.suse.de ping statistics ---
1 packets transmitted, 1 received, 0% packet loss, time 0ms
rtt min/avg/max/mdev = 0.311/0.311/0.311/0.000 ms
glados git/salt-pillars-openqa ‹master*› » ipmitool -H sp.openqaw7-hyperv.qa.suse.de -I lanplus -U ADMIN -P ADMIN power status                                                                                    Chassis Power is on

I haven't tested if the software works again as expected so please check and reopen in case of further issues :)

#7 Updated by szarate over 1 year ago

Nick, did you have the chance to update the location of the machine in racktables?

#8 Updated by michalnowak over 1 year ago

Thanks Nick!

#9 Updated by mgriessmeier over 1 year ago

szarate wrote:

Nick, did you have the chance to update the location of the machine in racktables?

done: https://racktables.nue.suse.com/index.php?page=object&tab=default&object_id=10407
maybe necessary to update machine information

#10 Updated by coolo over 1 year ago

  • Target version changed from Current Sprint to Done

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