tickets #91025
closedunable to log in to
100%
Description
I am unable to access my account settings, I cannot log in to
https://www.suse.com/selfreg/jsp/protected/manageAccount.jsp
I get 404 from that page and when using the drop-down "account" to login,
it returns failed. note that I have no problem logging into bugzilla or
opensuse.org.
I have tried to reset the password by email and sms but neither sends me
the verification code.
tks,
--
(paka)Patrick Shanahan Plainfield, Indiana, USA @ptilopteri
http://en.opensuse.org openSUSE Community Member facebook/ptilopteri
Photos: http://wahoo.no-ip.org/piwigo paka @ IRCnet freenode
Subtasks
Updated by cboltz almost 4 years ago
paka@opensuse.org wrote:
I am unable to access my account settings, I cannot log in to
https://www.suse.com/selfreg/jsp/protected/manageAccount.jsp
Just wondering - where did you find that link? (IIRC it's the link that was used with the old login system, before the migration last year, so if it's still mentioned somewhere, that place needs an update.)
You should be able to change your account settings on https://idp-portal.suse.com/
Updated by paka@opensuse.org almost 4 years ago
- redmine@opensuse.org redmine@opensuse.org [04-12-21 15:24]: > [openSUSE Tracker] > Issue #91025 has been updated by cboltz. > > > paka@opensuse.org wrote: > > I am unable to access my account settings, I cannot log in to > > https://www.suse.com/selfreg/jsp/protected/manageAccount.jsp > > Just wondering - where did you find that link? (IIRC it's the link that was used with > the old login system, before the migration last year, so if it's still mentioned > somewhere, that place needs an update.)> > You should be able to change your account settings on https://idp-portal.suse.com/
that site, idp-portal, appears to allow changing pasword and email and I can log into it. But I only want to change my host address for "paka@opensuse.org" and Carlos has successfully handled that.
the referring site to https://www.suse.com/selfreg/jsp/protected/manageAccount.jsp is:
https://connect.opensuse.org/pg/settings/user/paka/edit/
Updated by pjessen almost 4 years ago
- Status changed from New to Resolved
It sounds like the issue was resolved? if not, please reopen.
Updated by paka@opensuse.org almost 4 years ago
- Status changed from Resolved to New
- redmine@opensuse.org redmine@opensuse.org [04-22-21 08:59]: > [openSUSE Tracker] > Issue #91025 has been updated by pjessen. > > Status changed from New to Resolved > > It sounds like the issue was resolved? if not, please reopen. > > ---------------------------------------- > tickets #91025: unable to log in to > https://progress.opensuse.org/issues/91025#change-399903 > > * Author: paka@opensuse.org > * Status: Resolved > * Priority: Normal > * Assignee: > * Category: > * Target version: > ---------------------------------------- > I am unable to access my account settings, I cannot log in to > https://www.suse.com/selfreg/jsp/protected/manageAccount.jsp > > I get 404 from that page and when using the drop-down "account" to login, > it returns failed. note that I have no problem logging into bugzilla or > opensuse.org. > > I have tried to reset the password by email and sms but neither sends me > the verification code.
I am still unable to log into
https://www.suse.com/selfreg/jsp/protected/manageAccount.jsp
as previously reported
I can log into bugzilla and idp-portal.suse.com
and I do not have access to the redmine issue cited above.
afaik, there has been no action, I have not been contacted.
--
(paka)Patrick Shanahan Plainfield, Indiana, USA @ptilopteri
http://en.opensuse.org openSUSE Community Member facebook/ptilopteri
Photos: http://wahoo.no-ip.org/piwigo paka @ IRCnet freenode
Updated by pjessen almost 4 years ago
paka@opensuse.org wrote:
I am still unable to log into
https://www.suse.com/selfreg/jsp/protected/manageAccount.jsp
as previously reported
FWIW, I too get a 404 from that page.
and I do not have access to the redmine issue cited above.
It was left as "private" due to the nature of the issue - I have added you as a watcher, dunno if that helps?
Updated by paka@opensuse.org over 3 years ago
- redmine@opensuse.org redmine@opensuse.org [05-16-21 03:40]: > [openSUSE Tracker] > Issue #91025 has been updated by lrupp. > > Category set to Accounts and GDPR > > ---------------------------------------- > tickets #91025: unable to log in to > https://progress.opensuse.org/issues/91025#change-407593 > > * Author: paka@opensuse.org > * Status: New > * Priority: Normal > * Assignee: > * Category: Accounts and GDPR > * Target version: > ---------------------------------------- > I am unable to access my account settings, I cannot log in to > https://www.suse.com/selfreg/jsp/protected/manageAccount.jsp > > I get 404 from that page and when using the drop-down "account" to login, > it returns failed. note that I have no problem logging into bugzilla or > opensuse.org. > > I have tried to reset the password by email and sms but neither sends me > the verification code. > > tks,
And I am apparently unable to even view the issue I created. :(
--
(paka)Patrick Shanahan Plainfield, Indiana, USA @ptilopteri
http://en.opensuse.org openSUSE Community Member facebook/ptilopteri
Photos: http://wahoo.no-ip.org/piwigo paka @ IRCnet freenode
Updated by esujskaja over 3 years ago
May I ask, what do you need this access for? It's non-existing resource anymore, all profiles were migrated to idp-portal,
Updated by paka@opensuse.org over 3 years ago
- redmine@opensuse.org redmine@opensuse.org [08-03-21 14:57]: > [openSUSE Tracker] > Issue #91025 has been updated by esujskaja. > > > May I ask, what do you need this access for? It's non-existing resource anymore, all profiles were migrated to idp-portal, > > ---------------------------------------- > tickets #91025: unable to log in to > https://progress.opensuse.org/issues/91025#change-432936 > > * Author: paka@opensuse.org > * Status: New > * Priority: Normal > * Assignee: SUSE-IT > * Category: Accounts and GDPR > * Target version: > ---------------------------------------- > I am unable to access my account settings, I cannot log in to > https://www.suse.com/selfreg/jsp/protected/manageAccount.jsp > > I get 404 from that page and when using the drop-down "account" to login, > it returns failed. note that I have no problem logging into bugzilla or > opensuse.org. > > I have tried to reset the password by email and sms but neither sends me > the verification code. > > tks, > > -- > (paka)Patrick Shanahan Plainfield, Indiana, USA @ptilopteri > http://en.opensuse.org openSUSE Community Member facebook/ptilopteri > Photos: http://wahoo.no-ip.org/piwigo paka @ IRCnet freenode > > > > -- > You have received this notification because you have either subscribed to it, or are involved in it. > To change your notification preferences, please click here: http://progress.opensuse.org/my/account
I cannot understand how you would expect me to respond to this post/issue
when you have removed autorization from me to see or comment on this
issue, 403 You are not authorized to access this page.
fwiw: it is where I was directed to edit my opensuse email address and
where it should be addressed.
seems it is no longer possible from all the problems trying to access.
you should remove the references from the web pages if it is no longer
pertinent. but you know that.
--
(paka)Patrick Shanahan Plainfield, Indiana, USA @ptilopteri
http://en.opensuse.org openSUSE Community Member facebook/ptilopteri
Photos: http://wahoo.no-ip.org/piwigo paka @ IRCnet freenode
Updated by esujskaja over 3 years ago
Hi Patrick,
Sorry about the whole frustration. It looks like there is some misunderstanding there. Let me check.
- Your account is now being managed via idp-portal.suse.com, I see your account active, looks like you're ok on that matter.
- https://connect.opensuse.org/ is a deprecated service, this page does not exist anymore, so misleading link does not exist too.
- The direct link to the thread we are in is: https://progress.opensuse.org/issues/91025. Are you able to log in and see it? Are you able to log into forums and see the content? - https://forums.opensuse.org/
If you still experiensing some troubles, please describe srep by step what you're doing and which resposes you're recieveing, then we will be able to help.
Thank you.
E. Sujskaja
Updated by paka@opensuse.org over 3 years ago
- redmine@opensuse.org redmine@opensuse.org [08-04-21 04:53]: > [openSUSE Tracker] > Issue #91025 has been updated by esujskaja. > > > Hi Patrick, > > Sorry about the whole frustration. It looks like there is some misunderstanding there. Let me check. > > 1. Your account is now being managed via idp-portal.suse.com, I see your account active, looks like you're ok on that matter. > 2. https://connect.opensuse.org/ is a deprecated service, this page does not exist anymore, so misleading link does not exist too. > 3. The direct link to the thread we are in is: https://progress.opensuse.org/issues/91025. Are you able to log in and see it? > Are you able to log into forums and see the content? - https://forums.opensuse.org/ > > If you still experiensing some troubles, please describe srep by step what you're doing and which resposes you're recieveing, then we will be able to help. > Thank you. > E. Sujskaja > > > > ---------------------------------------- > tickets #91025: unable to log in to > https://progress.opensuse.org/issues/91025#change-433055 > > * Author: paka@opensuse.org > * Status: New > * Priority: Normal > * Assignee: SUSE-IT > * Category: Accounts and GDPR > * Target version: > ---------------------------------------- > I am unable to access my account settings, I cannot log in to > https://www.suse.com/selfreg/jsp/protected/manageAccount.jsp > > I get 404 from that page and when using the drop-down "account" to login, > it returns failed. note that I have no problem logging into bugzilla or > opensuse.org. > > I have tried to reset the password by email and sms but neither sends me > the verification code. > > tks, > > -- > (paka)Patrick Shanahan Plainfield, Indiana, USA @ptilopteri > http://en.opensuse.org openSUSE Community Member facebook/ptilopteri > Photos: http://wahoo.no-ip.org/piwigo paka @ IRCnet freenode
I do not seem to even be able to view this redmine issue #91025 which I
initiated. Isn't that rather odd, cannot access my own report?
I cannot access https://progress.opensuse.org/issues/91025
I can access forums.opensuse.org.
--
(paka)Patrick Shanahan Plainfield, Indiana, USA @ptilopteri
http://en.opensuse.org openSUSE Community Member facebook/ptilopteri
Photos: http://wahoo.no-ip.org/piwigo paka @ IRCnet freenode
Updated by esujskaja over 3 years ago
- Assignee changed from SUSE-Admins to opensuse-admin
It's absolutely odd.
Though, since you're able to log into forums - our identity provider, UCS, is doing ok: I'm part of SUSE IT team, who is managing this service - that's why I was trying to identify, if there is a problem on that stage.
So it's something with the permissions on progress itself, which SUSE IT does not touch. I've reassigned the ticket to the opensuse admins, hopefully they will be able to investigate further.
Thank you for your patience.
Zhenya
Evženie Šujskaja (esujskaja@suse.com)
+420 702 285 979
Engineering Infrastructure team lead
Křižíkova 148/34
186 00 Praha, CZ
Updated by lrupp over 3 years ago
- Private changed from Yes to No
Simple as that: as long as a ticket is marked as "private", the issue can not be seen by anyone else than the members of the group.
I removed the private flag now, so Patrick should be able to see the whole story.
Updated by lrupp over 3 years ago
- Assignee changed from opensuse-admin to SUSE-Admins
Updated by esujskaja over 3 years ago
- Status changed from New to Feedback
- Assignee changed from SUSE-Admins to opensuse-admin
Hi Partick,
Do you still have any trobles?
Thanks!
Z
Updated by paka over 3 years ago
I can now log in a comment on:
https://progress.opensuse.org/issues/91025#change-433274
Updated by lrupp almost 3 years ago
- Status changed from Feedback to Closed
Looks like the problem is fixed. Closing ticket...