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Additional info:

• "journalctl --unit=openqa-webui" -- https://pastebin.com/tB0ErYYn

System running openSUSE Leap 15.2 and I run a full system update+reboot today at lunchtime.

Observation¶

On http://openqa.qam.suse.cz/ the job display shows a incomplete listing of the Job Details - e.g. http://openqa.qam.suse.cz/tests/13129

Here the whole virtualization/universal folder and it's tests is missing. In the javascript console of the website we find the following error:

Uncaught TypeError: template is null
    renderTemplate http://openqa.qam.suse.cz/asset/0ab2d08e0e/test_result.js:5
    renderModuleRow http://openqa.qam.suse.cz/asset/0ab2d08e0e/test_result.js:16
    renderModuleTable http://openqa.qam.suse.cz/asset/0ab2d08e0e/test_result.js:25
    renderTestModules http://openqa.qam.suse.cz/asset/0ab2d08e0e/test_result.js:99
    success http://openqa.qam.suse.cz/asset/0ab2d08e0e/test_result.js:81
    fire http://openqa.qam.suse.cz/asset/7f7a677106/bootstrap.js:232
    fireWith http://openqa.qam.suse.cz/asset/7f7a677106/bootstrap.js:238
    done http://openqa.qam.suse.cz/asset/7f7a677106/bootstrap.js:656
    callback http://openqa.qam.suse.cz/asset/7f7a677106/bootstrap.js:669

Older runs which we know that worked have now the same issue.

Steps to reproduce¶

• Pick arbitrary test on http://openqa.qam.suse.cz/
• Open Javascript Console in Webbrowser

Problem¶

Display of job test runs is incomplete, Screenshots and test results are inaccessible

Suggestion¶

Requesting assistance to fix the javascript error.

Workaround¶

Switching from plain to openSUSE branding solved the issue on our instance

/etc/openqa/openqa.ini
## type of branding - [ openSUSE, plain, openqa.suse.de ]
branding = openSUSE

Redmine peculiarities¶

I fail to find a way to update the original Issue description. There seems to be a way (https://www.redmine.org/projects/redmine/wiki/RedmineIssues#Editing-an-existing-issue) but I can't find it here.

PR: https://github.com/os-autoinst/openQA/pull/3448

This PR fixes the rendering in case some templates are not available. Note that on your instance the template for external reporting (part of the branding, e.g. templates/webapi/branding/openSUSE/external_reporting.html.ep) seems to be broken/disabled. That's also why the bug reporting links on the image previews are not available. So as a workaround I suggest fixing your branding.

It is possible to edit the initial ticket description on progress (see https://www.redmine.org/projects/redmine/wiki/RedmineIssues#Editing-an-existing-issues-Subject-or-Description). If the edit button besides the "Description" label is not present you likely just don't have the permission.

Thanks Marius. We are using plain branding since ever:

/etc/openqa/openqa.ini
## type of branding - [ openSUSE, plain, openqa.suse.de ]
branding = plain

I can solve the issue by switching to openSUSE branding. Switching back to plain branding makes the issue reappear.

With that we have a viable workaround. Thanks Marius, your quick help is much appreciated +1

I've tested with the plain branding locally and yes, then the issue is easily reproducible. This way I could also confirm that my PR will fix the concrete issue.