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https://github.com/os-autoinst/openQA/pull/2972 is the corresponding upgrade in the dependency file for circle CI tests. There is already a failure that shows similar symptoms.

PR was still open and is now closed unmerged but it shows what has been already installed by automatic upgrades, as we don't have a "stable/tested" repo for all upgraded dependencies of openQA. all o3 and osd workers upgrade from devel:openQA and devel:openQA:Leap:15.1 automatically if the state in github master is fine, osd upgrades if o3 is "fine" and if even the openQA-in-openQA tests are fine. As this problem does not manifest itself as anything that fails in these tests we did not see the problem yet. This might also be because all the mentioned tests are actually not running with the upgraded version though. Also we can apply "Five Whys" and improve something on every level 🙂 . This is something I would like to do with you guys in a synchronous meeting, e.g. retrospective next week

With 8.39 I can not reproduce the problem within the fullstack test locally anymore. So it seems to fix the most severe problem.

However, @kraih mentioned in the chat:

there was another timeout bug upstream in Mojolicious, so maybe we should depend on 8.40

In the QA tools retro we conducted a "Five Whys" session and identified the following ideas to follow on:

• We can suggest to kraih that he can test openQA tests against any pending upgrade of packages he maintains, e.g. perl-Mojolicous :)

• Improve monitoring to look into "scheduled but not executed":

  • detect scheduled jobs older than defined limit, example: 2 days
  • if there are more than X scheduled jobs with less than Y running jobs, alert. Example selections: X > 500 scheduled (not counting blocked), Y < 20

• We can have a nightly CI job that upgrades dependencies additionally from CPAN and runs openQA tests

Adapted the ticket to capture the one idea, added the other idea in #65271#note-14

With https://gitlab.suse.de/openqa/salt-states-openqa/-/merge_requests/326 and followups we have a "job age" collected from telegraf. Maybe with my experiments I messed up a bit. Struggling with influx data. postgresql,arch=x86_64,db=postgres,host=openqa,machine=64bit,server=dbname\=openqa\ host\=localhost\ user\=telegraf job_age_p100=9550i,job_age_p50=9522i,job_age_p90=9548i,job_age_p99=9550i 1592978793000000000 looks like key=value is "job_age_p100=…" and has tags for "arch" and "machine" but I can not see recent tags in manual influxdb queries and in grafana I can also only see the values but not select on the tags. maybe https://github.com/influxdata/influxdb/issues/2615 is the problem as I did the mistake to not specify the tag values previously. So with https://gitlab.suse.de/openqa/salt-states-openqa/-/commit/8e90ee9cb8ab446430da3234fb942707046ef441 I change the tag name to "test_machine" and delete arch because maybe we can live without, machine should be enough.

My primary target for the "job age" is to prevent these (embarassing) moments when QA engineers like you need to ping us in chat and ask "hey, are all arm workers down since 3 days and nobody noticed?". But not only that. For example the 100% percentile can tell us: "There are tests scheduled against a worker class but there is no such worker" -> inform tester about misconfiguration, 99% percentile "these jobs are taking ages and we always need to wait for these" -> inform tester to optimize these cases as this blocks the reporting, 90% percentile "this is the bunch that takes longer than most of the rest" -> invest here with additional worker ressources, 50% percentile "this is about the time you can expect an arbitrary job to wait before it gets picked up" -> good to know for everyone to know what to expect.

The job age is off by 2h already coming from the SQL query. I need to account for timezone diff. Fixed with https://gitlab.suse.de/openqa/salt-states-openqa/-/commit/8256d576178a3c50f89ad4b1fe44aee18cb23f2f

Added two singlestat panels to https://stats.openqa-monitor.qa.suse.de/d/7W06NBWGk/job-age?orgId=1 for "best" and "worst" case along with alerts.
Now the dashboard also nicely shows that the "worst" case is in red state due to misconfigured jobs:

openqa=> select arch,machine,percentile_cont(.5) within group (order by age) as p50, percentile_disc(.9) within group (order by age) as p90, percentile_disc(.99) within group (order by age) as p99, percentile_disc(1) within group (order by age) as p100 from (select id,state,machine,arch,test,(NOW() - t_created) as age from jobs where state != 'done' and state != 'cancelled' order by age) as job_ages group by machine,arch;
  arch   |         machine         |           p50           |           p90           |           p99           |          p100
---------+-------------------------+-------------------------+-------------------------+-------------------------+-------------------------
 x86_64  | 64bit                   | 07:01:47.756841         | 08:01:18.756841         | 08:01:55.756841         | 08:02:19.756841
 aarch64 | aarch64                 | 04:02:00.756841         | 04:02:00.756841         | 04:02:00.756841         | 04:02:00.756841
 x86_64  | az_Standard_A2_v2       | 09:02:09.756841         | 09:02:10.756841         | 09:02:10.756841         | 09:02:10.756841
 x86_64  | ec2_t2.large            | 09:02:09.756841         | 09:02:11.756841         | 09:02:11.756841         | 09:02:11.756841
 x86_64  | gce_n1_standard_2       | 09:02:10.756841         | 09:02:11.756841         | 09:02:11.756841         | 09:02:11.756841
 x86_64  | ipmi-tyrion             | 15 days 07:05:07.756841 | 20 days 08:28:50.756841 | 20 days 08:28:50.756841 | 20 days 08:28:50.756841
 ppc64le | ppc64le-hmc-single-disk | 12 days 19:32:50.756841 | 12 days 19:32:50.756841 | 12 days 19:32:50.756841 | 12 days 19:32:50.756841
 s390x   | zkvm                    | 06:02:31.756841         | 06:02:38.756841         | 06:02:38.756841         | 06:02:38.756841
(8 rows)

So I cleaned up the old ones:

delete from jobs where state != 'done' and state != 'cancelled' and t_created < (now() - interval '10d');

Created https://gitlab.suse.de/openqa/salt-states-openqa/-/merge_requests/329 to save the complete new dashboard and deploy with salt.

Apparently there are some worker classes which are really limited triggering alerts which most likely we do not want to act on, e.g.

$ openqa-cli api --osd jobs state=scheduled | jq -r '.jobs | .[] | .id,.name'
4390260
sle-12-SP4-EC2-BYOS-Updates-x86_64-Build20200625-2-mau-extratests-publiccloud@ec2_t2.large
4390263
sle-12-SP4-AZURE-BYOS-Updates-x86_64-Build20200625-2-mau-extratests-publiccloud@az_Standard_A2_v2
4390264
sle-12-SP5-GCE-BYOS-Updates-x86_64-Build20200625-2-publiccloud_upload_img@gce_n1_standard_2
4390265
sle-12-SP5-GCE-BYOS-Updates-x86_64-Build20200625-2-mau-extratests-docker-publiccloud@gce_n1_standard_2
4390266
sle-12-SP5-GCE-BYOS-Updates-x86_64-Build20200625-2-mau-extratests-publiccloud@gce_n1_standard_2
4390267
sle-12-SP5-EC2-BYOS-Updates-x86_64-Build20200625-2-publiccloud_upload_img@ec2_t2.large
4390268
sle-12-SP5-EC2-BYOS-Updates-x86_64-Build20200625-2-mau-extratests-docker-publiccloud@ec2_t2.large
4390269
sle-12-SP5-EC2-BYOS-Updates-x86_64-Build20200625-2-mau-extratests-publiccloud@ec2_t2.large
4390270
sle-12-SP5-AZURE-BYOS-Updates-x86_64-Build20200625-2-publiccloud_upload_img@az_Standard_A2_v2
4390271
sle-12-SP5-AZURE-BYOS-Updates-x86_64-Build20200625-2-mau-extratests-docker-publiccloud@az_Standard_A2_v2
4390272
sle-12-SP5-AZURE-BYOS-Updates-x86_64-Build20200625-2-mau-extratests-publiccloud@az_Standard_A2_v2

are cloud image jobs that have been scheduled since more than 4h ago. Will bump the alert limit to 8h but I fear it will loose its original purpose with this. I guess we need to find something better. And I don't think alert per machine is easily feasible. Feedback would be appreciated.

EDIT: 2020-06-28: Apologies for the many recent alerts on openqa@suse.de . I understood that this apparently overwhelms all of you and hence you missed other alerts. As a remedy I know changed the alert notification channel to go to okurz@suse.de only for the "job age (median)" panel

Every time I receive the alert it's actually wrongly configured jobs. This is for the "max" class, the other alert still disabled. Not exactly sure how to proceed. Maybe I will come up with a good idea some time later.

I have re-enabled the alert for "Job age (scheduled) (median)" as it did not trigger for more than a month and I think if it would, then it would be valid. We need to handle this again whenever it happens but I can monitor myself for the next two months or so.

Proposing the enablement of the median job age alert for osd-admins@suse.de with https://gitlab.suse.de/openqa/salt-states-openqa/-/merge_requests/362

The MR is merged and the alert is active with sending messages to osd-admins@suse.de . It actually triggered because someone scheduled jobs that could never run because there was no matching worker class. I saw the alert but pretended I would not have seen it and I was happy to see that mkittler took the alert serious and addressed it :) With this I am now confident that my immediate work is done and we can close this ticket as "Resolved".