openSUSE admin

I tried Firefox ESR91 in a virgin profile on a completely different user and PC, & I still get the same "The username or password you entered is not valid."

There is one known issue, where a login will fail without any error message, but if it says, "The username or password you entered is not valid.", I'd assume you did not use username "mrmazda" or used the wrong password. Does that combination work on https://id.opensuse.org ?

For the record:
The account looks OK in LDAP and I was able to login with 2 different accounts.

Bugzilla has the @earthlink addr in its DB - same as LDAP.

Just as all (attempted, as I don't remember every possible URL) opensuse.org logins except bugzilla succeeded lately when attempted, so did id.opensuse.org when using mrmazda, but not when using email. Bugzilla was failing whether email or mrmazda was used, sometimes by simply redrawing the login page, sometimes by producing "The username or password you entered is not valid.". It seems to be that most of the time, redraw happened several times before "The username or password you entered is not valid." showed up. My recollection is that, historically, I've been using the email address on bugzilla, and mrmazda elsewhere on opensuse.org. While composing this response, on Bugzilla I tried both in SeaMonkey 2.53.12, and both failed. So I deciding to try again using FF ESR91 on id.opensuse.org, first using email address, which failed there too. Then I tried mrmazda, and it worked. Attempting to then goto bugzilla.opensuse.org produced a not logged in state, where another attempt with email address failed, but with mrmazda succeeded. Before logging out I went back to SeaMonkey to try again, and it failed both ways. I then logged out on ESR91, and again tried both ways in SM. Email failed, and so did mrmazda. Next, in about:config I created general.useragent.override.bugzilla.opensuse.org;Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Firefox/91.0. Email address again failed, but mrmazda logged me in.

Just guessing, my normal general.useragent.compatMode.firefox;false setting could have been the problem (SeaMonkey in the UA string instead of Firefox). What would have explained it in Palemoon, Falkon & Chromium I suppose was trying email address before mrmazda would cause a lockout for mrmazda. Now that I've been through this I hopefully will remember to ignore suggestions to use an email address on b.o.o., whereas on bugzilla.redhat.com, bugs.kde.org, bugs.pearsoncomputing.org, bugzilla.mozilla.org, bugzilla.kernel.org and every other bugzilla I can think of require email address, and say so on their "Bugzilla – Log in to Bugzilla" pages. All, including bugzilla.opensuse.org, when logged in, are showing my email address as my login name.

What a zoo. In my other SeaMonkey profile, also set not to advertise Firefox in UA, I tried again first with email, and again failed. Then I tried again with mrmazda, and failed, twice. However on the third try, it logged me in. Next I tried starting first with mrmazda on Falkon, Palemoon and Chromium, and succeeded with all.

I guess I'll see what happens on next tries following the obligatory highly annoying login timeouts, when hopefully my now deleted email address login names are no longer remembered by the browsers' login memory systems. If this succeeds through a few cycles I'll return here to confirm simply not using email seems to be key, though still an actual UA that is not Firefox seems could be a suspicious secondary influence.

BTW bmwiedemann, thanks for your attention to this!!! :)

A few notes / hints:

• even if you can use the same username and password everywhere in *.opensuse.org, we have different login servers (and therefore different cookies) for various services. Some services share a login server, some don't - check the IP or CNAME if you are interested.
• bugzilla.o.o login always worked with the username, never with the mail address (even if bugzilla uses the mail address internally)
• please always define "fail" - does it display an error message, or does it "just" display the login form again?
• I'm surprised that the user agent might be relevant here - I've had several cases of getting the login form again, but finally could login without changing the user agent

Bernhard, do you know when that known issue (with re-displaying the login form) will get solved? I've seen it often enough ;-)

Bug report relevant to this issue: https://bugzilla.opensuse.org/show_bug.cgi?id=1194193

I can add that, before having idp-suse.com (pre-migration to OpenID, I suppose), I always logged to bugzilla using email and password. After the migration, I've been using username instead of email.

And yes, the issue that other people and I are having doesn't produce any error message, after entering username and password the login form just resets.

Bumping this up for visibility.

I'm writing to ask for your assistance in addressing the login issue bugzilla faces.

https://bugzilla.opensuse.org/show_bug.cgi?id=1194193

This can be a blocker for those who want to drop a bug and/or follow up. This also can cause friction for new volunteers/new contributors who want to help out.

Last but not least, tentatively speaking, we have microOS Desktop leaving Release Candidate status and launching as an official release in March (again, tentatively speaking).

The last several weeks we've seen some increased interest in the project, and only expect that to increase even more once the release happens....

One of the challenges we would like to help address is getting more volunteers and contributors to use bugzilla. Solving this would remove a lot of friction and frustration and increase the odds of volunteer onboarding.

*Is there anything you would need help w/ to address this in the next few weeks if possible? If that timeline is unrealistic, what would be the next best steps / timelines you recommend?
*
Thanks for your time.

UPDATE:

I have to UNcheck the "Restrict this session to this IP address (using this option improves security)" FIRST before trying to sign in via Device Toggle (which is found when you press F12 or if you go to Chrome settings icon (three dots). More Tools ---> Dev Tools. And the side bar opens and you can toggle to a "mobile" touch rendered page.

THIS lets you in all the time.

FWIW, it works for me. (Firefox 102.6.0esr). then I tried with Chromium (108.0.5359.124), which I've never tried before - also worked.

Is there a reason why this is getting removed?

Who handles maintenance for bugzilla?

I removed the assignee group because it gave the false impression of someone monitoring this thread and working on the issue. Bugzilla is maintained by an internal team at SUSE which does not use progress.opensuse.org. Communication is best done through the mentioned Bugzilla ticket.

I suggested to reject tickets like these long ago - but was told by other Heroes that we should continue tracking them even if "work" is done outside/by others.

See https://monitor.opensuse.org/heroes/%23opensuse-admin.2023-01-10.log - you have my vote to delete the category and close all tickets in it. ;-)

crameleon wrote:

I suggested to reject tickets like these long ago - but was told by other Heroes that we should continue tracking them even if "work" is done outside/by others.

I hope it wasn't me, that would be most embarrassing :-)

TBH, I was also under the impression that "SUSE-IT" was monitored by someone, but at the same time I got to wonder "how do I monitor a category?"

I hope it wasn't me, that would be most embarrassing

Don't worry, it wasn't. ;-)

I was also under the impression that "SUSE-IT" was monitored by someone, but at the same time I got to wonder "how do I monitor a category?"

It is not "monitored" - people in this group receive notifications about tickets assigned to it, but I'm not sure who else is in it besides me. I made https://progress.opensuse.org/issues/125402 the other day in an attempt to combat the false impression of someone "official" monitoring the group.

crameleon wrote:

I hope it wasn't me, that would be most embarrassing

Don't worry, it wasn't. ;-)

I was also under the impression that "SUSE-IT" was monitored by someone, but at the same time I got to wonder "how do I monitor a category?"

It is not "monitored" - people in this group receive notifications about tickets assigned to it, but I'm not sure who else is in it besides me.

That's what I meant - how do people join (or leave) a category?

I made https://progress.opensuse.org/issues/125402 the other day in an attempt to combat the false impression of someone "official" monitoring the group.

Yeah, I saw that one.

That's what I meant - how do people join (or leave) a category?

Category != Group

Redmine administrators can edit group members.