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acarvajal wrote:

Interesting that I open this ticket to report an underlying issue impacting this HA test, i.e., some internal/osd issue was causing network connectivity problems between the cluster nodes and the support server, but not only is the ticket ignored, it was for all intents and purposes reassigned to the reporter.

What do you mean with "reassigned to the reporter"? The assignee field was empty all the time. maritawerner has done the triaging on behalf of test squad experts that apparently did not manage to get the ticket triaged into a proper team within more than a month. maritawerner has made a judgement call that this would be an "ha" ticket. Honestly, from the ticket description I would likely made just the same decision. I did batch-processing to add the correct team keyword for that as decided in weekly QE sync 2021-09-15. At this time I have not looked further into the ticket than just the subject line. You might over-estimate our competence to understand the particular issue here :) So is the team "qe-sap" just consisting of you? According to https://confluence.suse.com/display/qasle/QE+squads+-+structure there are 10 persons and apparently some days ago you have actually even left the team?!?

okurz wrote:

What do you mean with "reassigned to the reporter"? The assignee field was empty all the time. maritawerner has done the triaging on behalf of test squad experts that apparently did not manage to get the ticket triaged into a proper team within more than a month. maritawerner has made a judgement call that this would be an "ha" ticket. Honestly, from the ticket description I would likely made just the same decision. I did batch-processing to add the correct team keyword for that as decided in weekly QE sync 2021-09-15. At this time I have not looked further into the ticket than just the subject line. You might over-estimate our competence to understand the particular issue here :) So is the team "qe-sap" just consisting of you? According to https://confluence.suse.com/display/qasle/QE+squads+-+structure there are 10 persons and apparently some days ago you have actually even left the team?!?

• I am still part of QE-SAP until 15.10.
• There was an agreement this past Wednesday with jmichel that he will process and assign tickets tagged with qe-sap to someone within the squad. Or did I misunderstand https://progress.opensuse.org/issues/95833#note-2 ?
• Even if changing squads, I was part of QE-SAP when I created the ticket.
• For all intents and purposes, this ticket was created by QE-SAP and then assigned to QE-SAP.

I took maritawerner's tagging the ticket with ha as simple categorization. I took your tagging of it with qe-sap as assignment, even if the Assignee field was unchanged, as that seems to be the purpose of https://progress.opensuse.org/issues/95833#note-2 .

okurz also wrote:

Honestly, from the ticket description I would likely made just the same decision.

If you would have also done the same after reading the ticket Description, then I guess we need to modify the Description template, because to me it is clear in the Further Details section of the Description that this is not an HA issue, but a networking one, as I pointed out there. Even the subject is explicit on this being a network connection issue. I used the template suggested by osd itself, guess that was my mistake.

Anyways, issue seems fixed which is what's important IMO.