tickets #92713
closedgp@suse.com stopped receiving mails via factory@ (around May 4th 2021)
Added by GeraldPfeifer over 3 years ago. Updated over 3 years ago.
100%
Description
I realized I got unsubscribed from factory@ without notification.
The last message I received was
From: Dominique Leuenberger dimstar@suse.de
To: factory@lists.opensuse.org
Date: Mon, 03 May 2021 20:00:43 +0000
Subject: New Tumbleweed snapshot 20210502 released!
Re-subscribing via mailto:factory-join@lists.opensuse.org in the last
hour seems to have worked fine.
Any idea what happened and how to prevent that in the future?
Updated by pjessen over 3 years ago
- Status changed from New to Feedback
- Private changed from Yes to No
Hi Gerald
it does not look like you got unsubscribed, since 4 May, mailman has been sending you 20-30 mails a day. I can also see them being delivered to mimecast.com, SUSE's anti-spam provider.
Updated by cboltz over 3 years ago
This issue probably affects more @suse.com users:
[16:35:51] <fridrich> I realize that I don't receive any opensuse list emails since something like 4th of May
[16:36:11] <fridrich> I even tried to unsubscribe and resubscribe with my fstrba@suse.com e-mail, but nothing comes
Updated by mdaltin over 3 years ago
Hi gentlemen,
can I please have the details of the delivery of the messages sent by dimstar@suse.de on with subject "New Tumbleweed snapshot 20210515 released!" to Mimecast (suse.com MX)?
We see ~20 messages here with that subject, seems too little. I'd like to follow up with vendor and I need the details (logs) to proceed further.
Kind regards, M.
Updated by pjessen over 3 years ago
cboltz wrote:
This issue probably affects more @suse.com users:
[16:35:51] <fridrich> I realize that I don't receive any opensuse list emails since something like 4th of May [16:36:11] <fridrich> I even tried to unsubscribe and resubscribe with my fstrba@suse.com e-mail, but nothing comes
I have had a 'hold' on mails to 'suddenlinkmail.com' for a while, and I can tell that some other addresses were held too - I don't see how it could have affected more than a few emails though.
Updated by pjessen over 3 years ago
mdaltin wrote:
Hi gentlemen,
can I please have the details of the delivery of the messages sent by dimstar@suse.de on with subject "New Tumbleweed snapshot 20210515 released!" to Mimecast (suse.com MX)?
We see ~20 messages here with that subject, seems too little. I'd like to follow up with vendor and I need the details (logs) to proceed further.
It is not easy to trace anything by subject, but a few mails were wrongly held, see my earlier comment. This isn't anything new though.
Updated by pjessen over 3 years ago
- Category set to Email
- Assignee set to pjessen
I think I am to blame - I had put a hold on mails to suddenlinkmail.com because the provider kept rejecting us. However, when mailman sends out mails, he does it in large batches, maybe 50 each. So many mails did end up being held back wrongly - I am guessing the affected addresses were always batched with the on for suddenlinkmail.com. I have been slowly releasing mails for the last 30 mins or so. (slowly to not overload any destination server).
Updated by pjessen over 3 years ago
- Status changed from Feedback to In Progress
pjessen wrote:
I think I am to blame
Confirmed - I have seen at least two mails where gp@ and fstrba@ were batched along with 'drankinatty@suddenlinkmail.com'. I'm guessing that mailman always batches addresses the same way (for the same list), so it was always the same recipients that were affected.
I'm sorry about that, but at least you had a quiet Auffahrt :-)
Let's leave the ticket open till tomorrow, but judging by the logs, mail to the affected addresses has started flowing again.
Updated by GeraldPfeifer over 3 years ago
pjessen wrote:
I'm sorry about that, but at least you had a quiet Auffahrt :-)
First I was thinking you're referring to Autobahn and did not get the context;
then it dawned on me: a quiet Ascension Day (May 12th, Austrian: Himmelfahrt)? :-)
Let's leave the ticket open till tomorrow, but judging by the logs, mail to
the affected addresses has started flowing again.
In the last two hours or so I received ~200 mails via factory@lists.opensuse.org,
dating from May 4th to 17th. Looking good, thank you!
Updated by GeraldPfeifer over 3 years ago
- Subject changed from gp@suse.com got unsubscribed from factory@ to gp@suse.com stopped receiving mails via factory@ (around May 4th 2021)
Updated by pjessen over 3 years ago
- Status changed from In Progress to Resolved
- % Done changed from 0 to 100
GeraldPfeifer wrote:
pjessen wrote:
I'm sorry about that, but at least you had a quiet Auffahrt :-)
First I was thinking you're referring to Autobahn and did not get the context;
then it dawned on me: a quiet Ascension Day (May 12th, Austrian: Himmelfahrt)? :-)
Ah yes, I forgot, it is only here we call it 'Auffahrt'. Christi Himmelfahrt, genau.
Let's leave the ticket open till tomorrow, but judging by the logs, mail to
the affected addresses has started flowing again.In the last two hours or so I received ~200 mails via factory@lists.opensuse.org,
dating from May 4th to 17th. Looking good, thank you!
I see fstrba@ has also been sent some 200+ emails.
I have of course removed the 'hold' order - on 'anna', we now have some 1400 mails queued to undeliverable destinations (talkend.net, opensuse.us #92083 and suddenlinkmail.com), but that can't be helped.