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tickets #52706

closed

Cannot complete registration with openSUSEforums

Added by opensuse@difrenchal.scot over 4 years ago. Updated about 4 years ago.

Status:
Resolved
Priority:
Normal
Assignee:
Category:
-
Target version:
-
Start date:
Due date:
2020-01-07
% Done:

0%

Estimated time:

Description

Hi

I have a problem with Leap 15.1 and went to sign up with openSUSE forums. I
received a validation email, which contained neatly ordered garbage but no
validation code. The sender of this email is the webmaster from microfocus,
but an email to that address just bounces. I have since discovered that
openSUSE and microfocus are no longer associated.

So, given that the validation process is broken, how do I get signed up to the
forums?

Regards

JT

Actions #1

Updated by pjessen about 4 years ago

  • Due date set to 2020-01-07
  • Status changed from New to Feedback
  • Private changed from Yes to No

Have you managed to complete your registration by now?

Actions #2

Updated by opensuse@difrenchal.scot about 4 years ago

Thanks for the response.

No, I have not been able to complete registration. I have tried again this
morning - I am still registered, but cannot obtain a validation code. I can
successfully request a validation email from this page:

https://www.microfocus.com/selfreg/jsp/protected/validateEmail.jsp?
emailvalidatedcheck=MicroFocusCustomer--NR%252CNetIQAccess--NR&emailAddress=

[redacted]

and I get a validation email with no validation code, only garbage, pasted
below.

Regards JT

Contents of Validation email:

common201711
email_validation_error_html.ftl
email_validation_error_subject.ftl
email_validation_error_text.ftl
email_validation_error.properties
email_validation_html.ftl
email_validation_subject.ftl
email_validation_text.ftl
email_validation.properties
entitled_user_added_de.properties
entitled_user_added_error_html.ftl
entitled_user_added_error_subject.ftl
entitled_user_added_error_text.ftl
entitled_user_added_error.properties
entitled_user_added_html.ftl
entitled_user_added_jp.properties
entitled_user_added_nl.properties
entitled_user_added_subject.ftl
entitled_user_added_sv.properties
entitled_user_added_text.ftl
entitled_user_added_zh_CN.properties
entitled_user_added_zh_TW.properties
entitled_user_added.properties
entitlementsystem
global
include
messages
new_admin_error_html.ftl
new_admin_error_subject.ftl
new_admin_error_text.ftl
new_admin_error.properties
new_admin_html.ftl
new_admin_subject.ftl
new_admin_text.ftl
new_admin.properties
on_demand_training_error_html.ftl
on_demand_training_error_subject.ftl
on_demand_training_error_text.ftl
on_demand_training_error.properties
on_demand_training_html.ftl
on_demand_training_subject.ftl
on_demand_training_text.ftl
on_demand_training.properties
selfreg
selfreg_created_html.ftl
selfreg_created_subject.ftl
selfreg_forgot_all_html.ftl
selfreg_forgot_all_subject.ftl
selfreg_forgot_username_html.ftl
selfreg_forgot_username_subject.ftl
selfreg_modified_html.ftl
selfreg_modified_subject.ftl
selfreg_password_html.ftl
selfreg_password_reset_code_html.ftl
selfreg_password_reset_code_html2.ftl
selfreg_password_reset_code_subject.ftl
selfreg_password_subject.ftl
selfreg_password_updated_html.ftl
selfreg_password_updated_subject.ftl
selfreg_validate_html.ftl
selfreg_validate_subject.ftl
selfreg_validateapps_html.ftl
selfreg_validateapps_subject.ftl

selfreg_validation_co

End of Validation email

Actions #3

Updated by pjessen about 4 years ago

  • Assignee set to Knurpht

Hi JT

I'll assign this to one of the forum admins to see if this is a general issue (which I don't expect). Some of our services are still being run by Microfocus. Gertjan, do you know if other people are having trouble registering?

Actions #4

Updated by Knurpht about 4 years ago

I am not aware of more issues with account creation. FWIW, this ticket is 7 months old.

Actions #5

Updated by opensuse@difrenchal.scot about 4 years ago

Indeed, it is 7 months old. That is how long I have been waiting for any
attention on this. The problem was verified as existing yesterday and I would
appreciate such assistance as is available to be able to use the opensuse
forums.

JT

On Wednesday, 1 January 2020 15:57:37 GMT admin@opensuse.org wrote:

[openSUSE Tracker]
Issue #52706 has been updated by Knurpht.

I am not aware of more issues with account creation. FWIW, this ticket is 7
months old.


tickets #52706: Cannot complete registration with openSUSEforums
https://progress.opensuse.org/issues/52706#change-267658

* Target version:

Hi

I have a problem with Leap 15.1 and went to sign up with openSUSE forums. I
received a validation email, which contained neatly ordered garbage but no
validation code. The sender of this email is the webmaster from microfocus,
but an email to that address just bounces. I have since discovered that
openSUSE and microfocus are no longer associated.

So, given that the validation process is broken, how do I get signed up to
the forums?

Regards

JT

Actions #6

Updated by Knurpht about 4 years ago

  • Status changed from Feedback to Resolved

Consider this resolved, user created a new account with a different email address

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