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action #155917

closed

openQA Project (public) - coordination #127031: [saga][epic] openQA for SUSE customers

openQA Project (public) - coordination #152955: [epic] Metric-driven project management in SUSE QE Tools team

[backlogger] Count "Feedback" ticket state for cycle time as well size:S

Added by okurz about 1 year ago. Updated about 1 year ago.

Status:
Resolved
Priority:
Low
Assignee:
Start date:
2024-02-23
Due date:
% Done:

0%

Estimated time:

Description

Motivation

As discussed in the coordination call where we now look at our metrics, it would be a good idea to take Feedback into account for the cycle time.

Acceptance Criteria

AC1: The cycle time treats "Feedback" like "In Progress"
AC2: We are aware that "Blocked" needs to be used (instead of "Feedback") when waiting on external progress

Suggestions

  • Count "Feedback" the same as "In Progress". We include tickets in "Feedback" when just waiting for others within the team would be counted towards cycle time
  • Document in the wiki that waiting for external feedback should use Blocked
#1

Updated by okurz about 1 year ago

  • Due date set to 2024-03-12
  • Status changed from New to In Progress
  • Assignee set to okurz
#3

Updated by okurz about 1 year ago

  • Parent task set to #152955
#4

Updated by livdywan about 1 year ago

  • Tags set to reactive work
  • Subject changed from [backlogger] Count "Feedback" ticket state for cycle time as well to [backlogger] Count "Feedback" ticket state for cycle time as well size:S
  • Description updated (diff)
#5

Updated by okurz about 1 year ago

  • Status changed from In Progress to Feedback
  • Priority changed from Normal to Low
#6

Updated by okurz about 1 year ago

  • Due date deleted (2024-03-12)
  • Status changed from Feedback to Resolved
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