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action #154063
open[tools] Provide a template for tickets that includes commonly required details
Status:
New
Priority:
Normal
Assignee:
-
Category:
Organisational
Target version:
QA (public, currently private due to #173521) - future
Start date:
2024-01-19
Due date:
% Done:
0%
Estimated time:
Description
Motivation¶
In the context of a scrum survey (#153286) we got feedback suggesting responses to tickets may be slow. A way to improve on that could be to encourage more details in new tickets that avoid a lot of initial back and forth figuring out the user story.
Suggestions¶
- Come up with a ticket template to be used for new progress tickets
- Inform users in relevant channels e.g. #eng-testing of best practice for new tickets
- Consider examples of tickets to identify what details are often missing
Actions