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action #154063

open

[tools] Provide a template for tickets that includes commonly required details

Added by livdywan 11 months ago. Updated 9 months ago.

Status:
New
Priority:
Normal
Assignee:
-
Category:
Organisational
Target version:
QA (public, currently private due to #173521) - future
Start date:
2024-01-19
Due date:
% Done:

0%

Estimated time:
Tags:
process, retro

Description

Motivation

In the context of a scrum survey (#153286) we got feedback suggesting responses to tickets may be slow. A way to improve on that could be to encourage more details in new tickets that avoid a lot of initial back and forth figuring out the user story.

Suggestions

  • Come up with a ticket template to be used for new progress tickets
  • Inform users in relevant channels e.g. #eng-testing of best practice for new tickets
  • Consider examples of tickets to identify what details are often missing

Related issues 1 (0 open — 1 closed)

Related to openQA Project (public) - action #137837: [spike solution][timeboxed:10h] Come up with a ticket template extension that strongly encourages reproducers and impact be included size:SResolvedlivdywan2023-10-122024-02-21

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 #3

Updated by okurz 11 months ago

  • Related to action #137837: [spike solution][timeboxed:10h] Come up with a ticket template extension that strongly encourages reproducers and impact be included size:S added
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 #4

Updated by okurz 11 months ago

  • Target version set to Tools - Next
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 #5

Updated by okurz 9 months ago

  • Target version changed from Tools - Next to future
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