QA (public)

Observation¶

Daily email with subject
"Cron root@openqa-service (date; fetch_openqa_bugs)> /tmp/fetch_openqa_bugs_osd.log"

and content

Exception occured while fetching bsc#1212271
Traceback (most recent call last):
  File "/usr/lib/python3.6/site-packages/urllib3/connection.py", line 160, in _new_conn
    (self._dns_host, self.port), self.timeout, **extra_kw
  File "/usr/lib/python3.6/site-packages/urllib3/util/connection.py", line 84, in create_connection
    raise err
  File "/usr/lib/python3.6/site-packages/urllib3/util/connection.py", line 74, in create_connection
    sock.connect(sa)
socket.timeout: timed out

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/usr/lib/python3.6/site-packages/urllib3/connectionpool.py", line 677, in urlopen
    chunked=chunked,
  File "/usr/lib/python3.6/site-packages/urllib3/connectionpool.py", line 381, in _make_request
    self._validate_conn(conn)
  File "/usr/lib/python3.6/site-packages/urllib3/connectionpool.py", line 978, in _validate_conn
    conn.connect()
  File "/usr/lib/python3.6/site-packages/urllib3/connection.py", line 309, in connect
    conn = self._new_conn()
  File "/usr/lib/python3.6/site-packages/urllib3/connection.py", line 167, in _new_conn
    % (self.host, self.timeout),
urllib3.exceptions.ConnectTimeoutError: (<urllib3.connection.HTTPSConnection object at 0x7f70ef00c438>, 'Connection to bugzilla.suse.com timed out. (connect timeout=10)')

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/usr/lib/python3.6/site-packages/requests/adapters.py", line 449, in send
    timeout=timeout
  File "/usr/lib/python3.6/site-packages/urllib3/connectionpool.py", line 727, in urlopen
    method, url, error=e, _pool=self, _stacktrace=sys.exc_info()[2]
  File "/usr/lib/python3.6/site-packages/urllib3/util/retry.py", line 439, in increment
    raise MaxRetryError(_pool, url, error or ResponseError(cause))
urllib3.exceptions.MaxRetryError: HTTPSConnectionPool(host='bugzilla.suse.com', port=443): Max retries exceeded with url: /rest/bug/1212271?api_key=XXX (Caused by ConnectTimeoutError(<urllib3.connection.HTTPSConnection object at 0x7f70ef00c438>, 'Connection to bugzilla.suse.com timed out. (connect timeout=10)'))

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/usr/bin/fetch_openqa_bugs", line 62, in <module>
    raise e
  File "/usr/bin/fetch_openqa_bugs", line 48, in <module>
    issue = issue_fetcher.get_issue(bugid)
  File "/usr/lib/python3.6/site-packages/openqa_bugfetcher/issues/__init__.py", line 88, in get_issue
    return self.prefix_table[prefix](self.conf, bugid)
  File "/usr/lib/python3.6/site-packages/openqa_bugfetcher/issues/__init__.py", line 24, in __init__
    self.fetch(conf)
  File "/usr/lib/python3.6/site-packages/openqa_bugfetcher/issues/bugzilla_issue.py", line 27, in fetch
    req = rest_get_bug(issue_id)
  File "/usr/lib/python3.6/site-packages/openqa_bugfetcher/issues/bugzilla_issue.py", line 25, in rest_get_bug
    return requests.get(url, params=get_params, timeout=10)
  File "/usr/lib/python3.6/site-packages/requests/api.py", line 76, in get
    return request('get', url, params=params, **kwargs)
  File "/usr/lib/python3.6/site-packages/requests/api.py", line 61, in request
    return session.request(method=method, url=url, **kwargs)
  File "/usr/lib/python3.6/site-packages/requests/sessions.py", line 532, in request
    resp = self.send(prep, **send_kwargs)
  File "/usr/lib/python3.6/site-packages/requests/sessions.py", line 645, in send
    r = adapter.send(request, **kwargs)
  File "/usr/lib/python3.6/site-packages/requests/adapters.py", line 504, in send
    raise ConnectTimeout(e, request=request)
requests.exceptions.ConnectTimeout: HTTPSConnectionPool(host='bugzilla.suse.com', port=443): Max retries exceeded with url: /rest/bug/1212271?api_key=XXX (Caused by ConnectTimeoutError(<urllib3.connection.HTTPSConnection object at 0x7f70ef00c438>, 'Connection to bugzilla.suse.com timed out. (connect timeout=10)'))

first occurence seems to be since 2023-12-07 04:20. Could this be related to changes in the network infrastructure?

Steps to reproduce¶

ssh root@openqa-service.suse.de and execute commands from /etc/crontab

Suggestions¶

• Reproduce the error, fix it
• Create new bugzilla API key