action #129262
closed[openQA][webui] Can not access or refresh openQA website due to SSL failure
Description
Observation¶
Connect to or refresh existing openQA website fails because:
Secure Connection Failed
An error occurred during a connection to openqa.suse.de. PR_END_OF_FILE_ERROR
The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the website owners to inform them of this problem.
Steps to reproduce¶
- Connect to openqa.suse.de or openqa.nue.suse.com
- Refresh or navigate to a new page from already opened openQA page
Impact¶
Can not view openQA test run
Problem¶
Looks like openQA website issue
Suggestion¶
- Look into openQA website configuration
Workaround¶
n/a
Files
| openqa_ssl_fail_01.png (26.3 KB) openqa_ssl_fail_01.png | |||
| openqa_ssl_fail_02.png (94.5 KB) openqa_ssl_fail_02.png |
Updated by okurz over 1 year ago
- Category set to Regressions/Crashes
- Priority changed from Normal to Immediate
- Target version set to Ready
Updated by jbaier_cz over 1 year ago
- Related to action #128789: [alert] Apache Response Time alert size:M added
Updated by okurz over 1 year ago
- Category changed from Regressions/Crashes to Support
- Assignee set to okurz
- Priority changed from Immediate to Urgent
https://openqa.suse.de/ is accessible. @waynechen55 can you still reproduce the problem?
Updated by waynechen55 over 1 year ago
okurz wrote:
https://openqa.suse.de/ is accessible. @waynechen55 can you still reproduce the problem?
Did not encounter this afternoon. Will double check tomorrow morning.
Updated by okurz over 1 year ago
- Status changed from New to Resolved
Well, then I assume the problem was transient and related to network communication from your region of access.
Updated by waynechen55 over 1 year ago
- File openqa_ssl_fail_01.png openqa_ssl_fail_01.png added
- File openqa_ssl_fail_02.png openqa_ssl_fail_02.png added
- Subject changed from [openQA][webui] Can not access or refresh openQA website to [openQA][webui] Can not access or refresh openQA website due to SSL failure
* I still had such issue yesterday and this morning, actually pretty frequently. Please refer to following screenshot:¶
Using firefox private browsing (does not preserve any website data) does not help.
This only happens to openqa.suse.de. No such issue with Beijing openQA and openQA in CZ.
My another computer does not have such issue.
* After rebooting affected computer, it seems issue disappears. Not very clear about the reason. Recently I installed many new packages (do not require reboot system) on my Leap 15.4.¶
* By the way, I am totally blocked from accessing openqa.nue.suse.com. Please refer to following screenshot:¶
Previously, there was another button "Accept Risk and Continue" which already disappears. So there is no way for me to open openqa.nue.suse.com.
Updated by okurz over 1 year ago
- Status changed from Resolved to Feedback
Ok, interesting. Although it should never be necessary to handle the security exception question. Do you have certificates from CA.suse.de setup correctly? Do you know anyone else having this problem?
Updated by waynechen55 over 1 year ago
- Status changed from Feedback to Resolved
okurz wrote:
Ok, interesting. Although it should never be necessary to handle the security exception question. Do you have certificates from CA.suse.de setup correctly? Do you know anyone else having this problem?
Now I can open openqa.nue.suse.com. Solution is installing p11-kit-nss-trust (besides ca-certificates-suse) and remove mozilla-nss-certs , then reboot system.