Project

General

Profile

Actions

coordination #125363

closed

[epic] Improve collaboration with Eng-Infra

Added by okurz about 1 year ago. Updated 9 months ago.

Status:
Resolved
Priority:
Normal
Assignee:
Target version:
Start date:
2023-03-06
Due date:
% Done:

100%

Estimated time:
(Total: 0.00 h)
Tags:

Description

Ideas

  • #125444 Define a template for SUSE SD Eng-Infra to improve our communication, to communicate impact, steps to reproduce, acceptance criteria
    • Back-reference ticket template so that improvements to the template can be suggested
    • Suggest to comment in progress ticket which can be shared with more people by default and helps to communicate and we can edit texts and know who is assigned
  • #125447 Clarify to Eng-Infra that SD tickets have flaws
    • We don't know who sees the ticket
    • We can't share it with all SUSE, why not have an @all group?
    • We often don't know if anyone plans to work on it or not
    • We don't know other tickets and their priority
  • #125450 Apparently in many cases rwawrig can help best with issues spanning over multiple locations, e.g. firewall between NUE1 and NUE2, like in https://sd.suse.com/servicedesk/customer/portal/1/SD-113832 but the timezones diff is an obstacle. Give more people like SUSE QE Tools access to firewalls, even if it's just read-only for investigation?

Subtasks 3 (0 open3 closed)

action #125444: Improve collaboration with Eng-Infra - SD ticket template size:MResolvedokurz2023-03-06

Actions
action #125447: Clarify to Eng-Infra that SD tickets have flaws size:SResolvedokurz2023-03-06

Actions
action #125450: Improve collaboration with Eng-Infra - Firewall management access, potentially also DHCP+DNS size:MResolvedokurz2023-03-06

Actions

Related issues 1 (1 open0 closed)

Copied to QA - coordination #139094: [epic] Improve collaboration with Eng-Infra - take 2Blockedokurz2023-10-19

Actions
Actions #1

Updated by okurz about 1 year ago

  • Subject changed from Define a template for SUSE SD Eng-Infra to improve our communication, to communicate impact, steps to reproduce, acceptance criteria to Improve infra-work
  • Description updated (diff)
Actions #2

Updated by okurz about 1 year ago

  • Subject changed from Improve infra-work to Improve collaboration with Eng-Infra
Actions #3

Updated by okurz about 1 year ago

  • Tracker changed from action to coordination
  • Subject changed from Improve collaboration with Eng-Infra to [epic] Improve collaboration with Eng-Infra
  • Assignee set to okurz
Actions #4

Updated by okurz about 1 year ago

  • Description updated (diff)
  • Status changed from New to Blocked
Actions #5

Updated by okurz 9 months ago

  • Status changed from Blocked to Resolved

All subtasks resolved and all ideas covered. We are good here :)

Actions #6

Updated by okurz 7 months ago

Actions

Also available in: Atom PDF