coordination #125363
Updated by okurz about 1 year ago
## Ideas
* Define a template for SUSE SD Eng-Infra to improve our communication, to communicate impact, steps to reproduce, acceptance criteria
* Back-reference ticket template so that improvements to the template can be suggested
* Suggest to comment in progress ticket which can be shared with more people by default and helps to communicate and we can edit texts and know who is assigned
* Clarify to Eng-Infra that SD tickets have flaws
* We don't know who sees the ticket
* We can't share it with all SUSE, why not have an @all group?
* We often don't know if anyone plans to work on it or not
* We don't know other tickets and their priority
* Apparently in many cases rwawrig can help best with issues spanning over multiple locations, e.g. firewall between NUE1 and NUE2, like in https://sd.suse.com/servicedesk/customer/portal/1/SD-113832 but the timezones diff is an obstacle. Give more people like SUSE QE Tools access to firewalls, even if it's just read-only for investigation?