Project

General

Profile

Actions

action #125444

closed

coordination #125363: [epic] Improve collaboration with Eng-Infra

Improve collaboration with Eng-Infra - SD ticket template size:M

Added by okurz about 1 year ago. Updated 11 months ago.

Status:
Resolved
Priority:
Normal
Assignee:
Target version:
Start date:
2023-03-06
Due date:
% Done:

0%

Estimated time:

Description

Motivation

As we are relying on Eng-Infra a lot and need to coordinate our work we should define a ticket template to be used for SUSE SD Eng-Infra to improve our communication, to communicate impact, steps to reproduce, acceptance criteria

Acceptance criteria

  • AC1: One of our usual wiki places defines a ticket template which we can copy-paste when we create an SD ticket
  • AC2:* Everyone in the team is aware about the ticket template to be used

Suggestions

  • Define a template for SUSE SD Eng-Infra to improve our communication, to communicate impact, steps to reproduce, acceptance criteria
    • Back-reference ticket template so that improvements to the template can be suggested
    • Suggest to comment in progress ticket which can be shared with more people by default and helps to communicate and we can edit texts and know who is assigned
Actions #1

Updated by okurz 11 months ago

  • Status changed from Workable to In Progress
  • Assignee set to okurz
Actions #2

Updated by okurz 11 months ago

  • Status changed from In Progress to Feedback

I created a new wiki section https://progress.opensuse.org/projects/qa/wiki/Tools#SUSE-IT-ticket-handling with our process proposal and a ticket template. I made the team aware in https://suse.slack.com/archives/C02AJ1E568M/p1683706186678529 and ask for their acknowledgement.

Actions #3

Updated by okurz 11 months ago

  • Status changed from Feedback to Resolved

Received 4 checkmarks, that's enough for me

Actions

Also available in: Atom PDF