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action #125444
closedcoordination #125363: [epic] Improve collaboration with Eng-Infra
Improve collaboration with Eng-Infra - SD ticket template size:M
Start date:
2023-03-06
Due date:
% Done:
0%
Estimated time:
Description
Motivation¶
As we are relying on Eng-Infra a lot and need to coordinate our work we should define a ticket template to be used for SUSE SD Eng-Infra to improve our communication, to communicate impact, steps to reproduce, acceptance criteria
Acceptance criteria¶
- AC1: One of our usual wiki places defines a ticket template which we can copy-paste when we create an SD ticket
- AC2:* Everyone in the team is aware about the ticket template to be used
Suggestions¶
- Define a template for SUSE SD Eng-Infra to improve our communication, to communicate impact, steps to reproduce, acceptance criteria
- Back-reference ticket template so that improvements to the template can be suggested
- Suggest to comment in progress ticket which can be shared with more people by default and helps to communicate and we can edit texts and know who is assigned
Updated by okurz about 2 years ago
- Status changed from Workable to In Progress
- Assignee set to okurz
Updated by okurz about 2 years ago
- Status changed from In Progress to Feedback
I created a new wiki section https://progress.opensuse.org/projects/qa/wiki/Tools#SUSE-IT-ticket-handling with our process proposal and a ticket template. I made the team aware in https://suse.slack.com/archives/C02AJ1E568M/p1683706186678529 and ask for their acknowledgement.
Updated by okurz about 2 years ago
- Status changed from Feedback to Resolved
Received 4 checkmarks, that's enough for me
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