QA » openQA Project

Motivation¶

In retrospect we're not clear why #115793 seems to have received as little attention as it did.

Acceptance criteria¶

• AC1: Existing team processes better handle tickets nearing SLO's

Observation¶

• The ticket was filed under openQA Tests
• The ticket was moved between [core] and [tools] during its lifetime.
• The ticket was moved between Feedback and Workable
• There were updates close to our SLO's meaning it could have been overlooked when using queries such as update forecast.
  • Part of the SM workflow is checking this query. If it did come up there's no record of it.
• There was some unclarity as to the nature of the issue. Comments don't reveal what may have been discussed e.g. in Slack, Daily or Unlock calls.
• There's an unexplained a gap of > 1 month between updates.

Suggestions¶

• Cover least recently updated tickets in Unblock calls
• Try out a dedicated new query like tickets updated by priority
• Find other examples of tickets that couldn't be handled better where we might have more information on what happened