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QA - coordination #69310: [epic] SUSE QA tools team ticket process helpers

Due dates on blocked tickets should be reset automatically

Added by cdywan 2 months ago. Updated about 2 months ago.

Status:
New
Priority:
Low
Assignee:
-
Category:
Feature requests
Target version:
Start date:
2021-07-15
Due date:
% Done:

0%

Estimated time:
Difficulty:

Description

Motivation

Blocked tickets adopt the due date from related tickets. Generally the solution to handle a ticket that's exceeding its due date but blocked is to remove the due date from it. This shouldn't have to be done manually.

Acceptance criteria

  • AC1: Due dates on blocked tickets require no manual intervention

Suggestions

History

#1 Updated by okurz 2 months ago

  • Category set to Feature requests
  • Target version set to Ready
  • Parent task set to #69310

I think you are mixing up something here. Blocked tickets do not automatically inherit any due-date. Rather, parent tasks do from subtasks. This is the idea I described now in #69310 . And for blocked tickets I think due-dates still make sense, only in a different sense: Rather than an expectation when we can really be finished a due-date on blocked ticket can act as reminder when at the latest to check for the status in the blocker ticket and remind to fix the blocker.

#2 Updated by cdywan 2 months ago

okurz wrote:

I think you are mixing up something here. Blocked tickets do not automatically inherit any due-date. Rather, parent tasks do from subtasks. This is the idea I described now in #69310 . And for blocked tickets I think due-dates still make sense, only in a different sense: Rather than an expectation when we can really be finished a due-date on blocked ticket can act as reminder when at the latest to check for the status in the blocker ticket and remind to fix the blocker.

Right, that sounds like what I meant. Typically our parent epics are blocked so in my head that's the same use case.

#3 Updated by okurz 2 months ago

so can you rewrite this ticket to express what you mean?

#4 Updated by okurz 2 months ago

  • Priority changed from Normal to Low

#5 Updated by okurz about 2 months ago

  • Target version changed from Ready to future

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