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action #89221
closedStatistics about the time it takes developers from QA to close tickets related to failing tests (creation - closing)
Start date:
2021-02-26
Due date:
% Done:
100%
Estimated time:
Description
After discussions with colleagues, bellow are the yearly results concerning the median and mean time tickets spend in 'open' state (that is, from the moment they are created until they get closed/resolved).
Some notes:
- Text parsing was used to filter out the issues related to failing tests. Even though that means the results are not 100% accurate (some tickets concerning failing tests may be left out, and some irrelevant tickets may be included), after manually checking a decent sample of the returned tickets' subjects and talking with test developers, I have concluded that the accuracy is good enough.
- Each ticket is counted as belonging to the year it was closed. That means, if a ticket opens in 2017 and closes in 2020, it will be counted as a 2020 ticket with a time being open of 3 years.
- Various other results were calculated which are not provided here. If any other results are needed, contact me and I may have them (or easily collect them).
That obviously favors previous years, so I used median instead of mean to filter out the extreme outliers.
RESULTS:¶
| YEAR | MEDIAN DAYS OPEN |
|---|---|
| 2014 | 39.5 |
| 2015 | (No tickets closed in 2015) |
| 2016 | 12 |
| 2017 | 13 |
| 2018 | 13 |
| 2019 | 13 |
| 2020 | 11 |
| 2021 | 8 |
Code used for getting those results resides in https://gitlab.suse.de/VANASTASIADIS/redminetools under getFailingPoos. It is just a quick script, super raw and ugly, not following python naming conventions but I still thought I'd put it here for anyone who wants to peek. If you want to point out any things I missed or add anything yourself, feel free to.
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