tickets #157852
closederror with trying to login to openSUSE Wiki
100%
Description
I'm getting the following error when logging in en.opensuse.org. I trying to login and the next page I get is:
[9cdec23d3d2d95885e360d85] 2024-03-25 07:07:04: Fatal exception of type "MWException"
I've tried on multiple browsers and get the same error. When I intentionally make an error, the wiki sends me to https://idp-portal.suse.com, which is partially where the error is coming from I suppose. There was an authentication outage that I didn't see and I changed my password during this time. Somehow, it is probably related this event. . When I login to https://idp-portal.suse.com, it pushes me back to the wiki with the same fatal error.
Since I changed my password during an authentication outage, it may not have processed correctly with synchronization between the openSUSE wiki and the SUSE IDP portal. I tried resetting my password again, but that didn't work.
Files
Updated by crameleon about 2 months ago
- Tracker changed from action to tickets
- Project changed from openSUSE Release Process to openSUSE admin
- Category changed from Administration to Wiki
- Assignee set to cboltz
Wrong project, moving.
Updated by cboltz about 2 months ago
A wrong / not updated password probably wouldn't give you a MWException.
The usual suspect for a MWException after login is changing the mail address. Did you change the mail address in your account recently? If so, what's the address you use in your account now?
Updated by ddemaio about 2 months ago
cboltz wrote in #note-2:
A wrong / not updated password probably wouldn't give you a MWException.
The usual suspect for a MWException after login is changing the mail address. Did you change the mail address in your account recently? If so, what's the address you use in your account now?
I didn't changed my email address. I just changed my password, but there was an authentication outage when I did this with idp. I'm pretty certain the email address was douglas.demaio@suse.com, but it could have been ddemaio@suse.com or .de. I use my bugzilla account to login and that was always username ddemaio.
Updated by cboltz about 1 month ago
Sounds like your problem isn't caused by the "usual suspect", therefore I enabled the debug log for your account.
Please try to login again, and tell me after you did. (Login still won't work, but this time I'll get a logfile that hopefully tells me what's wrong.)
Updated by ddemaio about 1 month ago
Hi Christian,
Thanks. I had the same issue. I logged in at round 08:42.
v/r
Doug
On Sat, Mar 30, 2024 at 8:30 PM cboltz redmine@opensuse.org wrote:
[openSUSE Tracker]
Issue #157852 has been updated by cboltz.Sounds like your problem isn't caused by the "usual suspect", therefore I
enabled the debug log for your account.Please try to login again, and tell me after you did. (Login still won't
work, but this time I'll get a logfile that hopefully tells me what's
wrong.)
tickets #157852: error with trying to login to openSUSE Wiki
https://progress.opensuse.org/issues/157852#change-782986
- Author: ddemaio
- Status: New
- Priority: Normal
- Assignee: cboltz
- Category: Wiki
* Start date: 2024-03-25¶
I'm getting the following error when logging in en.opensuse.org. I trying
to login and the next page I get is:[9cdec23d3d2d95885e360d85] 2024-03-25 07:07:04: Fatal exception of type
"MWException"I've tried on multiple browsers and get the same error. When I
intentionally make an error, the wiki sends me to
https://idp-portal.suse.com, which is partially where the error is coming
from I suppose. There was an authentication outage that I didn't see and I
changed my password during this time. Somehow, it is probably related this
event. . When I login to https://idp-portal.suse.com, it pushes me back
to the wiki with the same fatal error.Since I changed my password during an authentication outage, it may not
have processed correctly with synchronization between the openSUSE wiki and
the SUSE IDP portal. I tried resetting my password again, but that didn't
work.---Files--------------------------------
Screenshot from 2024-03-25 08-12-55.png (78.1 KB)
Screenshot from 2024-03-25 08-24-07.png (59.7 KB)--
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Updated by cboltz about 1 month ago
Yeah, I expected the failure - but this time, I have logs ;-)
Turns out, you indeed didn't change your mail address - but still, you did.
Before, the IDP submitted your mail address as douglas.demaio@suse.com - but now it's Douglas.DeMaio@suse.com
On the positive side, login should work again. Please test and report back.
Updated by ddemaio about 1 month ago
- Status changed from New to Resolved
- % Done changed from 0 to 100
Thank you cboltz. It works. I never though capital letters would have such an effect. SUSE must have changed it. Thanks again.
Updated by crameleon about 1 month ago
@ddemaio Please have SUSE investigate why your email address in IDP changed without your knowledge to avoid this happening arbitrarily to other users in the future.
Updated by ddemaio about 1 month ago
crameleon wrote in #note-8:
@ddemaio Please have SUSE investigate why your email address in IDP changed without your knowledge to avoid this happening arbitrarily to other users in the future.
Just did. Thanks @crameleon