openSUSE admin

A wrong / not updated password probably wouldn't give you a MWException.

The usual suspect for a MWException after login is changing the mail address. Did you change the mail address in your account recently? If so, what's the address you use in your account now?

cboltz wrote in #note-2:

A wrong / not updated password probably wouldn't give you a MWException.

The usual suspect for a MWException after login is changing the mail address. Did you change the mail address in your account recently? If so, what's the address you use in your account now?

I didn't changed my email address. I just changed my password, but there was an authentication outage when I did this with idp. I'm pretty certain the email address was douglas.demaio@suse.com, but it could have been ddemaio@suse.com or .de. I use my bugzilla account to login and that was always username ddemaio.

Sounds like your problem isn't caused by the "usual suspect", therefore I enabled the debug log for your account.

Please try to login again, and tell me after you did. (Login still won't work, but this time I'll get a logfile that hopefully tells me what's wrong.)

Hi Christian,
Thanks. I had the same issue. I logged in at round 08:42.
v/r
Doug

On Sat, Mar 30, 2024 at 8:30 PM cboltz redmine@opensuse.org wrote:

[openSUSE Tracker]
Issue #157852 has been updated by cboltz.

Sounds like your problem isn't caused by the "usual suspect", therefore I
enabled the debug log for your account.

Please try to login again, and tell me after you did. (Login still won't
work, but this time I'll get a logfile that hopefully tells me what's
wrong.)

---

tickets #157852: error with trying to login to openSUSE Wiki
https://progress.opensuse.org/issues/157852#change-782986

• Author: ddemaio
• Status: New
• Priority: Normal
• Assignee: cboltz
• Category: Wiki

* Start date: 2024-03-25¶

I'm getting the following error when logging in en.opensuse.org. I trying
to login and the next page I get is:

[9cdec23d3d2d95885e360d85] 2024-03-25 07:07:04: Fatal exception of type
"MWException"

I've tried on multiple browsers and get the same error. When I
intentionally make an error, the wiki sends me to
https://idp-portal.suse.com, which is partially where the error is coming
from I suppose. There was an authentication outage that I didn't see and I
changed my password during this time. Somehow, it is probably related this
event. . When I login to https://idp-portal.suse.com, it pushes me back
to the wiki with the same fatal error.

Since I changed my password during an authentication outage, it may not
have processed correctly with synchronization between the openSUSE wiki and
the SUSE IDP portal. I tried resetting my password again, but that didn't
work.

---Files--------------------------------
Screenshot from 2024-03-25 08-12-55.png (78.1 KB)
Screenshot from 2024-03-25 08-24-07.png (59.7 KB)

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Yeah, I expected the failure - but this time, I have logs ;-)

Turns out, you indeed didn't change your mail address - but still, you did.

Before, the IDP submitted your mail address as douglas.demaio@suse.com - but now it's Douglas.DeMaio@suse.com

On the positive side, login should work again. Please test and report back.

@ddemaio Please have SUSE investigate why your email address in IDP changed without your knowledge to avoid this happening arbitrarily to other users in the future.

crameleon wrote in #note-8:

@ddemaio Please have SUSE investigate why your email address in IDP changed without your knowledge to avoid this happening arbitrarily to other users in the future.

Just did. Thanks @crameleon