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tickets #157459

closed

Descriptions of tickets with special unicode characters included yield "Internal server error 500"

Added by okurz about 2 months ago. Updated about 1 month ago.

Status:
Resolved
Priority:
Normal
Assignee:
Category:
Redmine
Target version:
-
Start date:
2024-03-18
Due date:
% Done:

100%

Estimated time:

Description

Observation

Descriptions of tickets with special unicode characters included yield "Internal server error 500"

Steps to reproduce

  • Create a new ticket with with special unicode characters, e.g. the small central dot that systemctl status outputs before the name of machines or services
  • Save the ticket
  • Update the description, e.g. add a space
  • Try to save the updated ticket
  • Observe the error message

Further details


Related issues 1 (0 open1 closed)

Related to openSUSE admin - tickets #133532: Update to Redmine 5Resolvedcrameleon2023-07-29

Actions
Actions #1

Updated by okurz about 2 months ago

Actions #2

Updated by okurz about 2 months ago

  • Private changed from Yes to No
Actions #3

Updated by okurz about 2 months ago

  • Description updated (diff)
Actions #4

Updated by crameleon about 1 month ago

  • Status changed from New to In Progress
  • Assignee set to crameleon

Hi,

thanks for making the ticket.

I found why it works in comments, but not in ticket descriptions:

MariaDB [redmine]> SHOW TABLE STATUS LIKE 'journal_details'\G;
...
       Collation: latin1_swedish_ci
...

MariaDB [redmine]> SHOW TABLE STATUS LIKE 'comments'\G;
...
       Collation: utf8mb4_unicode_ci
...

I will try to convert the journal_details table to either utf8mb4_unicode_ci, or, if possible, the more modern utf8mb4_unicode_520_ci.

Actions #5

Updated by crameleon about 1 month ago

  • Status changed from In Progress to Feedback

One backup and a few seconds later

MariaDB [redmine]> ALTER TABLE journal_details CONVERT TO CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_520_ci;
Query OK, 249388 rows affected (1.362 sec)
Records: 249388  Duplicates: 0  Warnings: 0

this is now done.

Tested here - both with your systemctl status example and with emojies: https://progress.opensuse.org/issues/157828.

Please confirm on your end as well and let me know.

Actions #6

Updated by okurz about 1 month ago

#157870 looks awesome now. Thanks a lot. You can resolve the ticket if you are happy with it as well.

Actions #7

Updated by mkittler about 1 month ago

Thanks a lot!

Actions #8

Updated by crameleon about 1 month ago

  • Status changed from Feedback to Resolved
  • % Done changed from 0 to 100

Great, thanks for confirming!

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