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The issue seems that does not happen anymore in latest builds.

Doing 100 runs, the issue seems there with a rate of 14%. See VRs

By setting a greater TIMEOUT_SCALE it seems that issues disappears. See VRs

Created openqa-job-groups MR#85

I guess this issue may come from ssh access issue, please try to enable ssh for firewall and also enable sshd service.

Ex: autoyast/support_images/sles15sp5_install_textmode_default_patterns_s390x.xml

<services t="list">
<service>dhcpv6-client</service>
<service>ssh</service>
<service>tigervnc</service>
<service>tigervnc-https</service>
</services>


<services-manager t="map">
<default_target>multi-user</default_target>
<services t="map">
<disable t="list"/>
<enable t="list">
<service>firewalld</service>
<service>wicked</service>
<service>kdump</service>
<service>kdump-early</service>
<service>systemd-remount-fs</service>
<service>sshd</service>
</enable>
</services>
</services-manager>

while we still figure out how to fix it, it would be great to avoid extra work to reviewer to set RETRY: 3 and remove it once the solution is found.

Added RETRY: 3 and increased TIMEOUT_SCALE to 15. Now v5.4 works fine.
See VRs
See MR#85

that is not a solution we should accept, bumping timeout is never good practice, you can only bump it a bit and with some good reason.
please see my comment in https://gitlab.suse.de/qe-yam/openqa-job-groups/-/merge_requests/85#note_596902

we still need to narrow the issue here, we narrow the product where it happens but not the automation code that handles it.

did you find in autoyast/installation.pm anything to improve here (to increase the timeout in some specific point with some specific condition)?
Perhaps if you point me to the last line executed I can take a closer look?

It seems that in the latest builds does not show the sporadic failures:

• build=20240307-1
• build=20240308-1
• build=20240310-1
• build=20240311-1
• build=20240312-1

Here a VRs to check the behavior with TIMEOUT_SCALE.

lmanfredi wrote in #note-15:

It seems that in the latest builds does not show the sporadic failures:

• build=20240307-1
• build=20240308-1
• build=20240310-1
• build=20240311-1
• build=20240312-1

Here a VRs to check the behavior with TIMEOUT_SCALE.

For verifications you need 10 or more, 4 days ago the error is present in the history of the job in the description of this ticket.
The problem is most likely related with not matching this needle:
https://openqa.suse.de/tests/13774275#step/installation/3
You need to find this point in the code and discuss with the squad about possibilities. Unfortunately our AutoYaST logic rely on that needle to do some actions afir.

Yes, I agree that the problem could be the mismatch for some needles.
At beginning it was seems that the problem was related with the needle having tag import-untrusted-gpg-key.
After I have excluded that, it is happen the problem for the the current one autoyast-stage1-reboot-upcoming-pvm :

ERROR - search: out of range 769 768 104 1024
[2024-03-14T18:25:22.850296+01:00] [warn] [pid:67647] !!! backend::baseclass::check_asserted_screen: check_asserted_screen took 4.25 seconds for 98 candidate needles - make your needles more specific
[2024-03-14T18:25:22.850390+01:00] [debug] [pid:67647] no match: 30.8s, best candidate: autoyast-stage1-reboot-upcoming-pvm-20200519 (0.00)
[2024-03-14T18:25:22.851431+01:00] [debug] [pid:67647] considering VNC stalled, no update for 5.25 seconds
[2024-03-14T18:26:31.040729+01:00] [warn] [pid:67647] !!! consoles::VNC::login: Error connecting to VNC server <s390kvm097.oqa.prg2.suse.org:5901>: IO::Socket::INET: connect: No route to host
[2024-03-14T18:26:35.104441+01:00] [warn] [pid:67647] !!! consoles::VNC::login: Error connecting to VNC server <s390kvm097.oqa.prg2.suse.org:5901>: IO::Socket::INET: connect: No route to host

Added needle:

• installation-autoyast-boot-20240315.json
• installation-autoyast-boot-20240315.png

with tag package-notification

Needle removed due that causes failures in other tests suite

Created WIP PR#18943 to add some debug info in VRs.

It seems that there are two types of issue:

• Reason: timeout: test execution exceeded MAX_JOB_TIME
• Reason: backend died: Error connecting to VNC server s390kvm091.oqa.prg2.suse.org:5901: IO::Socket::INET: connect: No route to host

that seems not related with the needles mismatch, but instead to some kind of random network issue.

From debug info, seems that only one needle with tag autoyast-stage1-reboot-upcoming matches:

[2024-03-25T12:11:40.716282+01:00] [debug] [pid:74221] [installation::_debug_needles] $needles is:
  $VAR1 = {
            'error' => '0',
            'needle' => bless( {
                                 'tags' => [
                                             'ENV-ARCH-ppc64le',
                                             'autoyast-stage1-reboot-upcoming'
                                           ],
                                 'name' => 'autoyast-stage1-reboot-upcoming-pvm-20220318',
                                 'properties' => [],
                                 'area' => [
                                             {
                                               'ypos' => 378,
                                               'width' => 106,
                                               'xpos' => 362,
                                               'margin' => 50,
                                               'height' => 18,
                                               'type' => 'match'
                                             }
                                           ],
                                 'file' => 'autoyast-stage1-reboot-upcoming-pvm-20220318.json',
                                 'png' => 'needles/autoyast-stage1-reboot-upcoming-pvm-20220318.png'
                               }, 'needle' ),
            'area' => [
                        {
                          'x' => 386,
                          'w' => 106,
                          'result' => 'ok',
                          'similarity' => '1',
                          'y' => 378,
                          'h' => 18
                        }
                      ],
            'ok' => 1
          };

By running again the VRs here we have maybe just a sporadic network issue.
See slack comments. E.g.

https://openqa.suse.de/tests/13875587
Result: incomplete      
Reason: backend died: Error connecting to VNC server <s390kvm082.oqa.prg2.suse.org:5901>: IO::Socket::INET: connect: No route to host 

https://openqa.suse.de/tests/13875571
Result: incomplete      
Reason: backend died: Error connecting to VNC server <s390kvm081.oqa.prg2.suse.org:5901>: IO::Socket::INET: connect: No route to host 

https://openqa.suse.de/tests/13875550
Result: incomplete      
Reason: backend died: Error connecting to VNC server <s390kvm081.oqa.prg2.suse.org:5901>: IO::Socket::INET: connect: No route to host 

https://openqa.suse.de/tests/13875541
Result: incomplete      
Reason: backend died: Error connecting to VNC server <s390kvm087.oqa.prg2.suse.org:5901>: IO::Socket::INET: connect: No route to host 

https://openqa.suse.de/tests/13875539
Result: incomplete      
Reason: backend died: Error connecting to VNC server <s390kvm086.oqa.prg2.suse.org:5901>: IO::Socket::INET: connect: No route to host 

https://openqa.suse.de/tests/13857739
Result: incomplete      
Reason: backend died: Error connecting to VNC server <s390kvm097.oqa.prg2.suse.org:5901>: IO::Socket::INET: connect: No route to host 

could you please paste the last failures of this problem?
It looks like doesn't happen since long time and we already investigated enough and resolving this ticket should be fine.

From latest builds:

• build 20240403
• build 20240404
• build 20240405
• build 20240407
• build 20240408
• build 20240409

there is only one incomplete for build 20240405-1

Closed MR#85