action #132752
closedcoordination #132275: [epic] Better o3 monitoring
Use proper bot account for notifications in zabbix.suse.de size:M
0%
Description
Motivation¶
Currently, notifications from zabbix.suse.de are send to @jbaier_cz (who has o3-admins mailing list as his email address) which is not ideal. Proper bot account owned by the team would be a nicer solution.
Acceptance criteria¶
AC1: Notifications from zabbix.suse.de will work if @jbaier_cz leaves the team
Suggestions¶
Create a notification bot account in zabbix (it may be a user account without access to frontend, only API access is also possible), add the user to the O3 Team and set the bot email address to the mailing list. After that reconfigure the notification action to notify the bot.
Updated by jbaier_cz over 1 year ago
- Follows action #132278: Basic o3 http response alert on zabbix size:M added
Updated by livdywan over 1 year ago
- Subject changed from Use proper bot account for notifications in zabbix.suse.de to Use proper bot account for notifications in zabbix.suse.de size:M
- Status changed from New to Workable
Updated by jbaier_cz over 1 year ago
- Status changed from Workable to In Progress
- Assignee set to jbaier_cz
Updated by jbaier_cz over 1 year ago
- Status changed from In Progress to Blocked
Request for bot account created, blocked by SD-128548.
Updated by okurz over 1 year ago
jbaier_cz wrote:
Request for bot account created, blocked by SD-128548.
ok. Please keep the ticket template from https://progress.opensuse.org/projects/qa/wiki/Tools#SUSE-IT-ticket-handling in mind
Updated by jbaier_cz over 1 year ago
okurz wrote:
ok. Please keep the ticket template from https://progress.opensuse.org/projects/qa/wiki/Tools#SUSE-IT-ticket-handling in mind
Ah, right. My bad, I keep forgetting we already have that. Btw. there is no longer generic Eng-Infra in the system selection list, I hope Infra is the correct replacement.
Updated by ghormoon over 1 year ago
jbaier_cz wrote:
Request for bot account created, blocked by SD-128548.
as noted on the ticket, there is already such user sending mails to mailinglist o3-admins@suse.de. ping me there if it should be added or replaced
Updated by okurz over 1 year ago
Last update in https://sd.suse.com/servicedesk/customer/portal/1/SD-128548 2 days ago, still blocked
Updated by jbaier_cz over 1 year ago
- Status changed from Blocked to Resolved
We clarified the remaining issues in Slack, now everything should be done. Notifications are in place and they are not tied to my personal account. For tweaking the trigger action we might need to ask Infra / create a ticket due to permission problems (the action setting is only accessible to the bot and admins). The default right now is the same as it was: send e-mail for average and higher after 15 minutes.
Updated by tinita over 1 year ago
What are the account's credentials if we need to change something?
Updated by jbaier_cz over 1 year ago
tinita wrote in #note-12:
What are the account's credentials if we need to change something?
Unknown to me. If we need to change something we can create a ticket or maybe even request the credentials (if that is even possible). I am even not sure, if the account has GUI access enabled or not.