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action #132500

closed

NUE1-SRV2, .qa.suse.de, aarch64 workers offline due to heat-related SRV2 shutdown size:M

Added by livdywan over 1 year ago. Updated over 1 year ago.

Status:
Resolved
Priority:
Urgent
Assignee:
nicksinger
Category:
-
Target version:
openQA Project - Ready
Start date:
Due date:
2023-07-27
% Done:

0%

Estimated time:
Tags:
alert, infra, SRV2, nue1, outage, ac, heat

Description

Observation

Jobs on openqaworker-arm* are not running. See conversation in Slack.

Acceptance criteria

Suggestions

  • Follow up on the situation with SRV2
  • If climate issue resolved then ensure OSD jobs are good again
  • Ensure that monitor.qa.suse.de is good again

Rollback steps

Related issues 4 (0 open — 4 closed)

Related to QA - action #132488: gitlab CI shows showing no logs or are getting stuck (was: qem-bot sync aggregates gitlab CI job times out after 2h) size:MResolvedokurz2023-07-10

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Related to openQA Tests - action #132476: [qe-core][qem]test fails in samba_adcli, is DNS server down?Resolvedrfan12023-07-10

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Related to openQA Infrastructure - action #132812: [alert] openqaw5-xen host up alert + infrastructure ping size:MResolvednicksinger2023-07-16

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Copied to openQA Infrastructure - action #132947: Bring back ada.qe.suse.de and fix it properlyResolvednicksinger

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 #1

Updated by okurz over 1 year ago

  • Related to action #132488: gitlab CI shows showing no logs or are getting stuck (was: qem-bot sync aggregates gitlab CI job times out after 2h) size:M added
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 #3

Updated by osukup over 1 year ago

in SRV2 is also qamaster.qa.suse.de, openqaworker5-xen, grenache,qanet, and openqa-power-8 workers ...

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 #4

Updated by okurz over 1 year ago

  • Subject changed from aarch64 workers offline due to heat-related SRV2 shutdown to NUE1-SRV2, .qa.suse.de, aarch64 workers offline due to heat-related SRV2 shutdown
  • Priority changed from Normal to Urgent
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 #5

Updated by okurz over 1 year ago

  • Tags set to infra, alert, outage, ac, heat, nue1, SRV2
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 #6

Updated by osukup over 1 year ago

because also Gitlab Workers are also in SRV2 - all CI jobs are timeouted --> set CI on openqaBot|bot-ng to inactive until is SRV2 resolved

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 #7

Updated by rfan1 over 1 year ago

  • Related to action #132476: [qe-core][qem]test fails in samba_adcli, is DNS server down? added
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 #8

Updated by okurz over 1 year ago

  • Subject changed from NUE1-SRV2, .qa.suse.de, aarch64 workers offline due to heat-related SRV2 shutdown to NUE1-SRV2, .qa.suse.de, aarch64 workers offline due to heat-related SRV2 shutdown size:M
  • Description updated (diff)
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 #9

Updated by okurz over 1 year ago

  • Status changed from Feedback to In Progress

I wrote a message in https://suse.slack.com/archives/C02CANHLANP/p1689188645969769

@here The climate control outage in NUE1-SRV2 was mitigated and we could reinstatiate the barebone LSG QE infrastructure. Expect that multiple individual machines will still be off or show problems. We will be looking into each openQA related machine as well as some other services. If you encounter other outage-related problems like unavailable, unreachable machines please reach out.

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 #11

Updated by okurz over 1 year ago

From OSD salt:

qesapworker-prg4.qa.suse.cz:
    Minion did not return. [Not connected]
QA-Power8-5-kvm.qa.suse.de:
    Minion did not return. [Not connected]
malbec.arch.suse.de:
    Minion did not return. [Not connected]
openqaworker14.qa.suse.cz:
    Minion did not return. [No response]
    The minions may not have all finished running and any remaining minions will return upon completion. To look up the return data for this job later, run the following command:

    salt-run jobs.lookup_jid 20230712191308295607
powerqaworker-qam-1.qa.suse.de:
    Minion did not return. [Not connected]
QA-Power8-4-kvm.qa.suse.de:
    Minion did not return. [Not connected]
ERROR: Minions returned with non-zero exit code

so those machines should be looked into, in particular the ppc ones as without those we don't have any ppc related testing.

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 #12

Updated by openqa_review over 1 year ago

  • Due date set to 2023-07-27

Setting due date based on mean cycle time of SUSE QE Tools

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 #13

Updated by okurz over 1 year ago

  • Assignee changed from livdywan to nicksinger
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 #14

Updated by nicksinger over 1 year ago

openqaworker-arm-{1,2,3} are online and execute jobs successfully. "qamaster" and therefore schort and grafana are reachable and working as well

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 #15

Updated by nicksinger over 1 year ago

  • Description updated (diff)
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 #16

Updated by okurz over 1 year ago

  • Description updated (diff)
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 #17

Updated by nicksinger over 1 year ago

  • Description updated (diff)
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 #18

Updated by pdostal over 1 year ago

If the AC works again, can ada please be powered back on? People have VMs over there…

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 #19

Updated by okurz over 1 year ago

  • Copied to action #132947: Bring back ada.qe.suse.de and fix it properly added
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 #20

Updated by okurz over 1 year ago

  • Related to action #132812: [alert] openqaw5-xen host up alert + infrastructure ping size:M added
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 #21

Updated by nicksinger over 1 year ago

malbec connected and running again

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 #22

Updated by nicksinger over 1 year ago

  • Description updated (diff)
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 #23

Updated by livdywan over 1 year ago

  • Status changed from In Progress to Feedback

The Core Maintenance Updates seem good, no suspicious incompletes, no relevant silences. Anything else left?

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 #24

Updated by nicksinger over 1 year ago

  • Status changed from Feedback to Resolved

cdywan wrote:

The Core Maintenance Updates seem good, no suspicious incompletes, no relevant silences. Anything else left?

Thanks for checking. No, we have all ACs covered - thanks for giving me a helping hand here!

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