openSUSE admin

pjessen wrote:

I am not sure if we need more stuff to fill up progress.o.o :-), we seem to be having enough trouble as it is.

I know we have enough tickets ;-)

The idea is that messages sent to webmaster@ don't get lost between all the automated mails, and get a chance for timely action. Finding them in the moderation queue after a month is not really helpful ;-) (no blame intended, just describing the problem)

Of course I'm open for other ideas - redirecting these mails to admin@ is just the most easy solution I could come up with ;-)

BTW: Just wondering - does webmaster@ etc. get lots of spam, or is it mostly clean?

cboltz wrote:

The idea is that messages sent to webmaster@ don't get lost between all the automated mails, and get a chance for timely action. Finding them in the moderation queue after a month is not really helpful ;-) (no blame intended, just describing the problem)

Agree 100%, we are on the same page. The main reason they get to wait is because the mailman interface is so slooooooooow. It takes about 1 minute to accept a mail, reviewing the approval queue is very time consuming (read: frustrating).

Of course I'm open for other ideas - redirecting these mails to admin@ is just the most easy solution I could come up with ;-)

Where they will also eventually drown ... 😀

BTW: Just wondering - does webmaster@ etc. get lots of spam, or is it mostly clean?

Dunno, I don't read it 😀 There is about 90 mails pending approval, maybe I'll let them all through, then we'll see.

They all get caught by mailman due to "Implicit destination", but yes it is mostly spam, plus few people who write about http://download.opensuse.org, missing packages and other miscellaneous issues.

pjessen wrote:

BTW: Just wondering - does webmaster@ etc. get lots of spam, or is it mostly clean?

Dunno, I don't read it 😀 There is about 90 mails pending approval, maybe I'll let them all through, then we'll see.

Actually only about 25. There is about 100 queued up for approval right now, so I'll be done in a couple of hours.

I have just re-sent a mail to webmaster to create a ticket, see #124712.
Overall, I don't see any real issue with sending webmaster to admin@o.o - there is some spam, but it doesn't look like a lot.

However, I think the real issue we have is the lack of subscribers to "admin-auto". It's just you, me and Darix.

cboltz wrote:

• we'll need to test if progress accepts mails to webmaster@ etc. since they don't have admin@ in their To:

Done - redmine does not have a problem, but mailman does. Anything without a proper "To: admin@opensuse.org" line will be held back. Currently there are some 150 mails held back 😀.

pjessen wrote:

Done - redmine does not have a problem, but mailman does. Anything without a proper "To: admin@opensuse.org" line will be held back. Currently there are some 150 mails held back 😀.

Sounds like you should add admin@ to Message Acceptance / Acceptable aliases in the mailman config ;-)

cboltz wrote:

pjessen wrote:

Done - redmine does not have a problem, but mailman does. Anything without a proper "To: admin@opensuse.org" line will be held back. Currently there are some 150 mails held back 😀.

Sounds like you should add admin@ to Message Acceptance / Acceptable aliases in the mailman config ;-)

Err, that should have been ... add __webmaster@__ ... (also hostmaster@ etc. if you also switch them to admin@)

cboltz wrote:

cboltz wrote:

pjessen wrote:

Done - redmine does not have a problem, but mailman does. Anything without a proper "To: admin@opensuse.org" line will be held back. Currently there are some 150 mails held back 😀.

Sounds like you should add admin@ to Message Acceptance / Acceptable aliases in the mailman config ;-)

Err, that should have been ... add __webmaster@__ ... (also hostmaster@ etc. if you also switch them to admin@)

Yeah, that sounds like a way to work it.

pjessen wrote:

cboltz wrote:

Err, that should have been ... add __webmaster@__ ... (also hostmaster@ etc. if you also switch them to admin@)

Yeah, that sounds like a way to work it.

I have added these to the mailman config -

abuse@opensuse.org
admin@opensuse.org
hostmaster@opensuse.org
postmaster@opensuse.org
webmaster@opensuse.org

I know we have a "noc" address too, but I don't know if it's ever used for anything.

Last night I also updated virtual-opensuse-aliases on mx12 for

abuse@opensuse.org
hostmaster@opensuse.org
webmaster@opensuse.org

I intentionally left out postmaster, and I also did not touch the opensuse.{de,fr} addresses.

I think we have received three new tickets for 'webmaster' : #124766, #124775, #124778. Possibly also #124772. #124775 looks "genuine", but not something for us.

Would be cool if the tickets in Redmine were somehow marked (for example using tags) to indicate which address the email was sent to.

crameleon wrote:

Would be cool if the tickets in Redmine were somehow marked (for example using tags) to indicate which address the email was sent to.

Completely agree. The redmine mailhandler script /opt/redmine/extra/mail_handler/rdm-mailhandler.rb does not have that option, but I did look at assigning a category.
It is possible to automagically assign a category, based on the destination address. (just create another postfix handler, and direct those mails to that). I think I postponed it, to first see how many mails we actually get this way.