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action #103848

closed

No permission to view SD tickets filed for broken arm workers

Added by livdywan about 3 years ago. Updated almost 3 years ago.

Status:
Resolved
Priority:
Normal
Assignee:
okurz
Category:
-
Target version:
openQA Project (public) - Ready
Start date:
2021-12-10
Due date:
% Done:

0%

Estimated time:

Description

Observation

I wanted to check SD-70189 and got this message:

You do not have permission to view this request.

Raise a request

I can see emails about the ticket, which is how I know it exists.

Files

no-permission-to-view-sd.png (14.1 KB) no-permission-to-view-sd.png livdywan, 2021-12-10 12:37
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 #1

Updated by mkittler about 3 years ago

It would also be nice to have an overview over all opened tickets (but that's likely too much to ask for).

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 #2

Updated by okurz about 3 years ago

  • Status changed from New to In Progress
  • Assignee set to okurz
  • Target version set to Ready
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 #3

Updated by okurz about 3 years ago

  • Status changed from In Progress to Blocked

Filed https://sd.suse.com/servicedesk/customer/portal/1/SD-70220 which I shared with "OSD-Admins" so you should be able to at least see that :)

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 #4

Updated by livdywan about 3 years ago

okurz wrote:

Filed https://sd.suse.com/servicedesk/customer/portal/1/SD-70220 which I shared with "OSD-Admins" so you should be able to at least see that :)

I can't...

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 #5

Updated by okurz about 3 years ago

what? somehow "OSD-Admins" has disappeared. I tried to share again. Can you try again?

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 #6

Updated by livdywan about 3 years ago

okurz wrote:

what? somehow "OSD-Admins" has disappeared. I tried to share again. Can you try again?

Yes! I got an email saying you shared this with your organization. and I can view the ticket now! Thanks.

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 #7

Updated by okurz almost 3 years ago

  • Status changed from Blocked to Resolved

Oemer Senguen from SUSE-It EngInfra commented on the SD ticket: 'I modified the rule now so that OSD Admins Org. will be added automatically to the Organization field when "Please add osd-admins@suse.de as CC" is found in the description of an email.'

As we don’t expect such tickets to be created that often I recommended that they just resolve the SD ticket accordingly and we will see if it works the next time

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