Project

General

Profile

Actions
Copy link

action #103848

closed

No permission to view SD tickets filed for broken arm workers

Added by livdywan over 3 years ago. Updated over 3 years ago.

Status:
Resolved
Priority:
Normal
Assignee:
okurz
Category:
-
Target version:
openQA Project (public) - Ready
Start date:
2021-12-10
Due date:
% Done:

0%

Estimated time:

Description

Observation

I wanted to check SD-70189 and got this message:

You do not have permission to view this request.

Raise a request

I can see emails about the ticket, which is how I know it exists.

Files

no-permission-to-view-sd.png (14.1 KB) no-permission-to-view-sd.png livdywan, 2021-12-10 12:37
no-permission-to-view-sd.png
Actions
Copy link
 #1

Updated by mkittler over 3 years ago

It would also be nice to have an overview over all opened tickets (but that's likely too much to ask for).

Actions
Copy link
 #2

Updated by okurz over 3 years ago

  • Status changed from New to In Progress
  • Assignee set to okurz
  • Target version set to Ready
Actions
Copy link
 #3

Updated by okurz over 3 years ago

  • Status changed from In Progress to Blocked

Filed https://sd.suse.com/servicedesk/customer/portal/1/SD-70220 which I shared with "OSD-Admins" so you should be able to at least see that :)

Actions
Copy link
 #4

Updated by livdywan over 3 years ago

okurz wrote:

Filed https://sd.suse.com/servicedesk/customer/portal/1/SD-70220 which I shared with "OSD-Admins" so you should be able to at least see that :)

I can't...

Actions
Copy link
 #5

Updated by okurz over 3 years ago

what? somehow "OSD-Admins" has disappeared. I tried to share again. Can you try again?

Actions
Copy link
 #6

Updated by livdywan over 3 years ago

okurz wrote:

what? somehow "OSD-Admins" has disappeared. I tried to share again. Can you try again?

Yes! I got an email saying you shared this with your organization. and I can view the ticket now! Thanks.

Actions
Copy link
 #7

Updated by okurz over 3 years ago

  • Status changed from Blocked to Resolved

Oemer Senguen from SUSE-It EngInfra commented on the SD ticket: 'I modified the rule now so that OSD Admins Org. will be added automatically to the Organization field when "Please add as CC" is found in the description of an email.'

As we don’t expect such tickets to be created that often I recommended that they just resolve the SD ticket accordingly and we will see if it works the next time

Actions
Copy link

Also available in: Atom PDF