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Prioritized as "Urgent" as the alert was ignored and not handled by multiple persons for days and we are apparently suffering from alarm fatigue

Where was the alert visible? I am subscribed to osd-admins@suse.de but didn't receive an email (apart from the Re: you've just sent to the list).

Ensure you have access to https://gitlab.suse.de/OPS-Service/monitoring/ , ask in EngInfra ticket otherwise

When accessing the page I get 404. I assume this is actually 403. So I'll ask infra for access. (In the meantime someone else can pick up the ticket of course.)

mkittler wrote:

Prioritized as "Urgent" as the alert was ignored and not handled by multiple persons for days and we are apparently suffering from alarm fatigue

Where was the alert visible? I am subscribed to osd-admins@suse.de but didn't receive an email (apart from the Re: you've just sent to the list).

ah, good point. The alert was coming from nagios and is visible in the email and also in the referenced URL https://thruk.suse.de/thruk/cgi-bin/extinfo.cgi?type=2&host=openqa.suse.de&service=fs_%2Fassets
I thought you have worked with nagios alerts in the past?
Just today I added in https://progress.opensuse.org/projects/qa/wiki/Wiki#Onboarding-for-new-joiners "Ensure you have access to https://gitlab.suse.de/OPS-Service/monitoring (create EngInfra ticket otherwise) and add yourself in https://gitlab.suse.de/OPS-Service/monitoring/-/tree/master/icinga/shared/contacts to receive monitoring information".

Saw more alerts. My MR was still ignored. Created ticket as reminder: https://infra.nue.suse.com/SelfService/Display.html?id=189974

MR was merged but the change is not effective. Maybe I need to explicitly mention "assets" in a separate line: https://gitlab.suse.de/OPS-Service/monitoring/-/merge_requests/18