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action #68549

closed

[tools] login issue on osd

Added by zluo almost 4 years ago. Updated almost 4 years ago.

Status:
Resolved
Priority:
Normal
Assignee:
okurz
Category:
Support
Target version:
-
Start date:
2020-07-01
Due date:
2020-07-09
% Done:

0%

Estimated time:

Description

I have problem with login on osd.
I got always:
openqa.suse.de didn’t send any data.
ERR_EMPTY_RESPONSE

I revoked my openqa ID at https://id.opensuse.org/portal
and tried this again , but without success.

Please help, thanks

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id.opensuse.org.png (76.6 KB) id.opensuse.org.png zluo, 2020-07-01 11:38
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 #2

Updated by mkittler almost 4 years ago

That you'll have to confirm the dialog shown in the PNG is normal.

For me (and I suppose other users) the login works. Have you tried using a different browser? Have you tried to clear all cookies and the browser cache? Since you're specifically mentioning OSD I assume that you can login to o3?

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 #3

Updated by zluo almost 4 years ago

yes, I checked this again. Used a different browser firefox, it shows me Error code: SEC_ERROR_UNKNOWN_ISSUER

and there is no way to go futher.

I installed ca-certificates-suse now, but this is still not working.
Chrome doesn't throw a warning for certificate.

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 #4

Updated by zluo almost 4 years ago

I check my openvpn status at point for login:

 openvpn@SUSE-NUE.service - OpenVPN tunneling daemon instance using /etc/openvpn/SUSE-NUE.conf
     Loaded: loaded (/usr/lib/systemd/system/openvpn@.service; disabled; vendor preset: disabled)
     Active: active (running) since Wed 2020-07-01 15:37:14 CEST; 3min 31s ago
   Main PID: 2331 (openvpn)
     Status: "Initialization Sequence Completed"
      Tasks: 1 (limit: 4060)
     Memory: 4.9M
     CGroup: /system.slice/system-openvpn.slice/openvpn@SUSE-NUE.service
             └─2331 /usr/sbin/openvpn --daemon openvpn@SUSE-NUE --suppress-timestamps --writepid /run/openvpn/SUSE-NUE.pid --cd /etc/openv>

Jul 01 15:37:16 dell-5300 openvpn@SUSE-NUE[2331]: /bin/ip route add 151.155.128.0/17 via 10.163.0.1
Jul 01 15:37:16 dell-5300 openvpn@SUSE-NUE[2331]: add_route_ipv6(2620:113:80c0:8000::/50 -> 2620:113:80c0:8100:10:163:0:2 metric -1) dev t>
Jul 01 15:37:16 dell-5300 openvpn@SUSE-NUE[2331]: /bin/ip -6 route add 2620:113:80c0:8000::/50 dev tun0
Jul 01 15:37:16 dell-5300 openvpn@SUSE-NUE[2331]: Initialization Sequence Completed
Jul 01 15:37:42 dell-5300 openvpn@SUSE-NUE[2331]: PID_ERR replay-window backtrack occurred [19] [SSL-0] [0_____0___0_____0___0000000111222>
Jul 01 15:40:25 dell-5300 openvpn@SUSE-NUE[2331]: PID_ERR replay-window backtrack occurred [22] [SSL-0] [0000___________________0000000000>
Jul 01 15:40:25 dell-5300 openvpn@SUSE-NUE[2331]: Authenticate/Decrypt packet error: cipher final failed
Jul 01 15:40:25 dell-5300 openvpn@SUSE-NUE[2331]: PID_ERR replay-window backtrack occurred [35] [SSL-0] [00000____________________________>
Jul 01 15:40:26 dell-5300 openvpn@SUSE-NUE[2331]: Authenticate/Decrypt packet error: cipher final failed
Jul 01 15:40:26 dell-5300 openvpn@SUSE-NUE[2331]: PID_ERR replay-window backtrack occurred [43] [SSL-0] [0______________________________00>
~

There is Authenticate/Decrypt packet error: cipher final failed

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 #5

Updated by mkittler almost 4 years ago

To check whether the VPN issues are related you could use journalctl -fu openvpn@SUSE-NUE.service to follow the OpenVPN log and try to login again. If the errors are logged at the same time they might be related.

Used a different browser firefox, it shows me Error code: SEC_ERROR_UNKNOWN_ISSUER
and there is no way to go futher

You might be able to go further by changing a certain value in about:config but I wouldn't recommend that. And is this certificate error shown immediately when you try to access https://openqa.suse.de or only when you try to login?

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 #6

Updated by okurz almost 4 years ago

  • Project changed from openQA Infrastructure to openQA Project
  • Due date set to 2020-07-09
  • Category set to Support
  • Status changed from New to Feedback
  • Assignee set to okurz

@mkittler you can also just track as "support case" and assign to yourself as you already were in discussion here.

@zluo first please make sure that you have proper certificates installed. SEC_ERROR_UNKNOWN_ISSUER is a symptom of something wrong there. At best also crosscheck that your local computer time is in sync, maybe that can also have an impact. For both the internal SUSE R&D certificates and openVPN SUSE IT is your go-to contact. Please also crosscheck with other openQA instances, e.g. openqa.opensuse.org

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 #7

Updated by okurz almost 4 years ago

  • Status changed from Feedback to Resolved

no response, assuming fixed

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