tickets #54776

Bugzilla and Forums connection reset

Added by NickLion 7 months ago. Updated 7 months ago.

Status:ResolvedStart date:
Priority:NormalDue date:
Assignee:-% Done:


Category:servers hosted in Provo
Target version:-


Hi, has partial outage, it gives connection reset from time
to time, one time got gateway error with description that upstream server got
wrong request or response, sorry haven't copied exact message. gives connection reset every time.

Kind regards,

Mykola Krachkovsky

Найкращі побажання,
Микола Крачковський

signature.asc (488 Bytes) NickLion, 29/07/2019 11:30 am


#1 Updated by cboltz 7 months ago

  • Category set to servers hosted in Provo
  • Private changed from Yes to No

I'm afraid that's a well-known problem - the services running in Provo (bugzilla and forums) have "random" logouts and sometimes other problems. We still hope that MF-IT gets this fixed, but based on my experience with them, my hope is limited :-(

In the meantime, I can only recommend to try again. Some people also reported that clearing cookies (or using a private browser window) helps.

#2 Updated by NickLion 7 months ago

It's sad that nothing could be done. Now bugzilla returns MySQL connection error:

Server error!
The server encountered an internal error and was unable to complete your request.

Error message:
Can't connect to the database. Error: Can't connect to MySQL server on '' (111) Is your database installed and up and running? Do you have the correct username and password selected in localconfig? ,

If you think this is a server error, please contact the webmaster.

Error 500
Tue Jul 30 07:52:24 2019

#3 Updated by cboltz 7 months ago

The database problem is/was a different issue and was fixed surprisingly fast, see ticket #54818. Nevertheless, thanks for reporting it!

#4 Updated by adamm 7 months ago

  • Status changed from New to Resolved

I will close this as resolved as these services function again.

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