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action #119176

closed

openQA Project - coordination #102915: [saga][epic] Automated classification of failures

coordination #119338: [epic] SLO Automation for openqatests SLOs

Automated alerts and reminders about SLO's for openqatests size:M

Added by okurz almost 2 years ago. Updated 2 months ago.

Status:
Resolved
Priority:
Low
Assignee:
Target version:
Start date:
2022-10-21
Due date:
% Done:

0%

Estimated time:

Description

Motivation

Some tickets don't see regular updates, even with automated reminders in some cases. See https://progress.opensuse.org/projects/openqatests/wiki#SLOs-service-level-objectives for the documented workflows/goals. We assume processes are followed better if there is automation that reminds people about missed targets and makes it easier to understand what updates are missing.

Acceptance criteria

  • AC1: DONE SLOs are reflected in automated reminders
  • AC2: DONE The first reminder is implemented based on the documented workflow
  • AC3: The second reminder is known to update the priority automatically

Suggestions


Related issues 3 (0 open3 closed)

Related to QA - action #157858: Repeated reminder comments about SLO's for openqatests size:SResolvedtinita2024-03-25

Actions
Copied from QA - action #116545: Automated alerts and reminders about SLO's for openqatests (only one reminder) size:MResolvedtinita

Actions
Copied to QA - action #157522: No ticket reminder comments about SLO's for openqatests size:MResolvedtinita

Actions
Actions #1

Updated by okurz almost 2 years ago

  • Copied from action #116545: Automated alerts and reminders about SLO's for openqatests (only one reminder) size:M added
Actions #2

Updated by okurz over 1 year ago

  • Parent task changed from #91649 to #119338
Actions #3

Updated by okurz over 1 year ago

  • Due date set to 2022-11-25
  • Status changed from Blocked to Feedback
  • Priority changed from High to Low

After #116545 done I would like to gather feedback by waiting and seeing how the automation behaves before thinking to continue

Actions #4

Updated by okurz over 1 year ago

  • Due date deleted (2022-11-25)
  • Status changed from Feedback to New
  • Target version changed from Ready to future

Discussed in the weekly QE Tools estimation call. We decided we can not estimate in the current state but need to rethink or rediscuss in another scope. I am putting the ticket into "future" but plan to bring it up in some chat channels for discussion.

Actions #5

Updated by okurz over 1 year ago

  • Description updated (diff)
Actions #6

Updated by okurz over 1 year ago

  • Assignee deleted (okurz)

Not followed up with further for now

Actions #7

Updated by okurz 10 months ago

  • Target version changed from future to Tools - Next

jstehlik brought this issue up right now and I want to help to move this further because I think we can help the departement to be more strict with SLOs

Actions #8

Updated by okurz 9 months ago

  • Target version changed from Tools - Next to Ready
Actions #9

Updated by livdywan 9 months ago

  • Subject changed from Automated alerts and reminders about SLO's for openqatests - further tasks to Automated alerts and reminders about SLO's for openqatests size:M
  • Description updated (diff)
  • Status changed from New to Workable
Actions #10

Updated by okurz 8 months ago

  • Target version changed from Ready to Tools - Next
Actions #11

Updated by okurz 8 months ago

  • Target version changed from Tools - Next to Ready
Actions #12

Updated by okurz 6 months ago

  • Tags changed from infra to slo, scripts, process, backlogger

Actually that shouldn't be "infra" as likely all tooling is in the open and "only software"

Actions #13

Updated by okurz 6 months ago

  • Target version changed from Ready to Tools - Next
Actions #14

Updated by okurz 6 months ago

  • Target version changed from Tools - Next to Ready
Actions #15

Updated by livdywan 4 months ago

  • Copied to action #157522: No ticket reminder comments about SLO's for openqatests size:M added
Actions #16

Updated by livdywan 4 months ago

  • Related to action #157858: Repeated reminder comments about SLO's for openqatests size:S added
Actions #17

Updated by ybonatakis 3 months ago

  • Status changed from Workable to In Progress
  • Assignee set to ybonatakis
Actions #20

Updated by ybonatakis 3 months ago

Most of the comments addressed but i have to take another look tomorrow. Particular i left out the feedback for the global variables and a comment about texting

Actions #21

Updated by ybonatakis 3 months ago

  • Status changed from In Progress to Feedback
Actions #22

Updated by okurz 2 months ago

  • Due date set to 2024-05-20
Actions #23

Updated by okurz 2 months ago

  • Status changed from Feedback to Workable

https://progress.opensuse.org/issues/134807#change-797133 show the automatic ticket updates but they don't include an explanation or reference to the wiki page like the first reminder though should do so

Actions #24

Updated by ybonatakis 2 months ago

okurz wrote in #note-23:

https://progress.opensuse.org/issues/134807#change-797133 show the automatic ticket updates but they don't include an explanation or reference to the wiki page like the first reminder though should do so

https://github.com/openSUSE/backlogger/pull/52

Actions #25

Updated by ybonatakis 2 months ago

  • Status changed from Workable to In Progress
Actions #26

Updated by livdywan 2 months ago

ybonatakis wrote in #note-24:

https://github.com/openSUSE/backlogger/pull/52

Merged. That should fulfill AC3?

Actions #27

Updated by okurz 2 months ago

livdywan wrote in #note-26:

ybonatakis wrote in #note-24:

https://github.com/openSUSE/backlogger/pull/52

Merged. That should fulfill AC3?

If we have verification, yes.

@ybonatakis put it in "Feedback"?

Actions #28

Updated by livdywan 2 months ago

https://github.com/openSUSE/backlogger/pull/52/files#r1603302920 Apparently there is a bug that @tinita caught, which our tests don't cover

Actions #29

Updated by ybonatakis 2 months ago

  • Status changed from In Progress to Feedback
Actions #30

Updated by okurz 2 months ago

  • Due date deleted (2024-05-20)
  • Status changed from Feedback to Resolved

Tina fixed it with
https://github.com/openSUSE/backlogger/pull/54
I have seen multiple ticket updates in production now

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