action #159660
Updated by okurz 17 days ago
## Observation
Some tickets take a long time to resolve which doesn't help with motivation to complete them.
## Acceptance criteria
* **AC1:** Some recent long tickets have been discussed with the team
* **AC2:** Changes to the process have been implemented and at least documented on https://progress.opensuse.org/projects/qa/wiki/tools Suggestions
## Just suggestions
* Look up some examples to discuss within the team and spot reasons why something was delayed
* Consider ideas for implementation
* lower our Work-In-Progress limit
* Scrum Master must be more active
* Ask people to sync on a daily base
* Split tickets on ACs, also retroactively
* In severe cases as exceptions ask the team for a re-estimation
* We should aim for more smaller tickets
* "Many systems to touch" can always lead to more effort -> split
* For all the above points the assignee should just explicitly review current open assigned tickets regarding those points and in a Slack thread bring up results to include in our wiki as enhancements
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