action #159660
Updated by okurz about 2 months ago
## Observation Some tickets take a long time to resolve which doesn't help with motivation to complete them. ## Acceptance criteria * **AC1:** Some recent long tickets have been discussed with the team * **AC2:** Changes to the process have been implemented and at least documented on https://progress.opensuse.org/projects/qa/wiki/tools Suggestions ## Just suggestions * Look up some examples to discuss within the team and spot reasons why something was delayed * Consider ideas for implementation * lower our Work-In-Progress limit * Scrum Master must be more active * Ask people to sync on a daily base * Split tickets on ACs, also retroactively * In severe cases as exceptions ask the team for a re-estimation * We should aim for more smaller tickets * "Many systems to touch" can always lead to more effort -> split * For all the above points the assignee should just explicitly review current open assigned tickets regarding those points and in a Slack thread bring up results to include in our wiki as enhancements