action #109376
Updated by livdywan over 2 years ago
## Motivation Regarding due dates I'm making two observations: - Avoiding reminder emails can seem to take over and become more important than questions regarding the ticket itself. In the best case that's wasting time we should spend verifying tickets or finding better ways to solve them. - See https://suse.slack.com/archives/C02AJ1E568M/p1648715300694229 - We're never quite in agreement if due dates warrant action after they run on, as they run out or perhaps a week early in case reminder emails are sent out. - The [exceeding due date](https://progress.opensuse.org/issues?query_id=514) could be adjusted e.g. <= -1 days - There's a SM who monitors due dates. - Days off regularly interfere with due dates. ## Suggestions - See [How we work on our backlog](https://progress.opensuse.org/projects/qa/wiki/Tools#How-we-work-on-our-backlog) - How about looking at [when tickets were updated](https://progress.opensuse.org/issues?query_id=403)?