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action #18350

Updated by SLindoMansilla about 7 years ago

## Observation 

 openQA test in scenario sle-12-SP3-Server-DVD-aarch64-gnome@aarch64 fails in 
 [consoletest_finish](https://openqa.suse.de/tests/857306/modules/consoletest_finish/steps/15) 

 The function `ensure_unlocked_desktop` is unable to open `run command prompt` (alt-f2). After 10 tries it makes the module fails. 


 **H1** It is reproducible. 
 **H1.1** It is reproducible by openQA. _VERIFIED BY E1-1_ 
 **H1.2** It is repdoducible manually. 
 **H2** It only happens on aarch64 _VERIFIED BY E2-1_ 

 **E1.1-1** **E1-1** clone the job and see if it it happens again 
 **R1.1-1** https://openqa.suse.de/tests/858647#step/consoletest_finish/25 

 **R1.2-1** Clone the job in a local openQA instance with spapshots, start qemu manually from it and try to reproduce it manually. 
 **R1.2-1** _not yet_ 

 **E2-1** Look for jobs on other architectures with the same failure. 
 **R2-1** https://openqa.suse.de/tests/overview?result=failed&arch=&distri=sle&version=12-SP3&build=0314&groupid=55# **R1-1** https://openqa.suse.de/tests/858647 


 ## Reproducible 

 Fails since (at least) Build [0309](https://openqa.suse.de/tests/852374) 


 ## Expected result 

 Last good: [0308](https://openqa.suse.de/tests/850084) (or more recent) 


 ## Further details 

 Always latest result in this scenario: [latest](https://openqa.suse.de/tests/latest?distri=sle&flavor=Server-DVD&machine=aarch64&test=gnome&version=12-SP3&arch=aarch64) 

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