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action #99339
closedFind out with SUSE-IT what is the best way to collaborate based on tickets
Start date:
2021-09-27
Due date:
2022-01-26
% Done:
0%
Estimated time:
Description
Motivation¶
As discussed in daily 2021-09-27: Right now we can create tickets for SUSE-IT or EngInfra but only as individuals. By adding osd-admins@suse.de we can follow any responses but only the attendees can respond which means by default the reporter, not anyone else. This makes collaboration among the team quite hard. Can we find a better solution, e.g. to mark tickets as public or find a better place to discuss issues?
Updated by okurz over 3 years ago
- Due date set to 2021-10-11
- Status changed from New to Blocked
Created https://sd.suse.com/servicedesk/customer/portal/1/SD-61392 to clarify
Updated by okurz over 3 years ago
- Due date changed from 2021-10-11 to 2022-01-26
- Priority changed from Normal to Low
There was a response, I answered, no response in a week, waiting for more
Updated by okurz over 3 years ago
Unfortunately SUSE-IT sees no way to make a ticket public however a "group" "OSD-Admins" was created that seems to work at least for us.
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