QA (public) » openQA Project (public) » openQA Infrastructure (public)

I created a new notification channel "infra@suse.de" on https://stats.openqa-monitor.qa.suse.de/alerting/notifications with email address infra@suse.de with "Disable Resolve Message" to prevent reopening any infra ticket after the problem had been solved from EngInfra side.

Now we could add a custom message on the alert and I tried to avoid the hostname so that we can rely on the subject:

The IPMI management interface for this machine is inaccessible (again). The machine itself is also not reachable over ping.

Suggested action: Reset the machine including the management interface.

Similar issues were handled in https://infra.nue.suse.com/SelfService/Update.html?id=174650 and https://infra.nue.suse.com/SelfService/Display.html?id=166330 and https://infra.nue.suse.com/SelfService/Display.html?id=164419 and https://infra.nue.suse.com/SelfService/Display.html?id=153124 for the same machine 

to achieve that the ticket is prioritized accordingly I prefixed the name of the alert rule with [openqa]

created https://gitlab.suse.de/openqa/salt-states-openqa/-/merge_requests/355

was merged, is effective. But so far the problem did not happen.