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tickets #161351

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RFC: Moderate first email from new support/users list subscribers

Added by crameleon 29 days ago. Updated 28 days ago.

Status:
New
Priority:
Normal
Assignee:
-
Category:
Mailing lists
Target version:
-
Start date:
2024-06-01
Due date:
% Done:

0%

Estimated time:

Description

To mitigate spam on support@ and users@ it was proposed to set the default handling action for new subscribers to "Moderate" and to then have a moderator review the email. If they accept it, they will set the default handling action for the respective user to "Default processing" in the same run, allowing the user to send their next email without moderation.

This was tested with success on a test emailing list, but comes with some considerations:

  • the default action for all existing members needs to be explicitly set to "default processing" first
  • moderators must discard "subscribe" or "unsubscribe" emails (if those arrive in the moderation queue, the user likely sent it to the wrong address by accident)
  • moderators motivated to do actively do this job are needed, to keep a good user experience for legitimate users

Related issues 2 (2 open0 closed)

Related to openSUSE admin - tickets #161171: Spam via HyperKittyNew2024-05-29

Actions
Related to openSUSE admin - tickets #162281: Re: We can get rid of SPAM MAIL!New2024-06-14

Actions
Actions #1

Updated by crameleon 29 days ago

  • Subject changed from RFC: Moderate first email from new subscribers to RFC: Moderate first email from new support/users list subscribers
  • Private changed from Yes to No
Actions #2

Updated by crameleon 28 days ago

Actions #3

Updated by robin_listas 28 days ago

I suggest that you only need to moderate posts coming via HyperKitty. The first two or three, because I have seen some posters send initially a "good" post, and then a spam one.

Actions #4

Updated by knurpht@opensuse.org 28 days ago

Is it an idea to put any new subscriber under moderation for (f.e.) their first 5 posts. I'd be willing to help out to do that once it works.

Actions #5

Updated by crameleon 15 days ago

Actions

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