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action #135029

closed

Many unhandled alert messages while users report problems

Added by livdywan 10 months ago. Updated 10 months ago.

Status:
Resolved
Priority:
Normal
Assignee:
Category:
-
Target version:
Start date:
2023-07-07
Due date:
% Done:

0%

Estimated time:
Tags:

Description

Observation

From the retro:

Alert handling, still many messages unattended while users report problems which we could prevent by quicker reaction to our own alerts

Acceptance criteria

  • AC1:

Suggestions

  • Add context to the initial statement

Related issues 1 (0 open1 closed)

Copied to openQA Infrastructure - action #135152: Zabbix agent is not availableResolved2023-07-07

Actions
Actions #1

Updated by livdywan 10 months ago

  • Status changed from New to Feedback
  • Assignee set to livdywan
Actions #2

Updated by livdywan 10 months ago

Actions #3

Updated by livdywan 10 months ago

  • Status changed from Feedback to Resolved

We discussed this also in the Unblock. Our best practices are pretty good, and this was probably more severe due to the number of alerts in this particular situation.

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