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action #12530

open

Name some people with hardware access

Added by Anonymous almost 8 years ago. Updated almost 8 years ago.

Status:
New
Priority:
Normal
Assignee:
ganglia
Target version:
-
Start date:
2016-06-28
Due date:
% Done:

0%

Estimated time:

Description

So far we might have a single point of failure. Maybe we can ask if some people are allowed to call the general SUSE/Microfocus helpdesk in Provo in emergency cases to get hardware replaced in a reasonable time?

At least the admins should have some telephone numbers at hand to reach somebody who is able to go into the server room and exchange hardware (power supplies, disks, ...). An SLA might be too much here, but IMHO we should discuss about something similar?

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