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tickets #124784

Problems with username/password/email on Forums

Added by raija.ruuska@iki.fi 3 months ago. Updated about 2 months ago.

Status:
Feedback
Priority:
Normal
Assignee:
Category:
Accounts
Target version:
-
Start date:
2023-02-20
Due date:
% Done:

0%

Estimated time:

Description

Hi,

The OpenSUSE forum has been updated and I can no longer log in.
I've tried to change the username (Raija > RaijaR > RRu, etc.), I've
also changed the password and I've received an email with which to
change username and password and it's been successful (?).
But when I try to log in, I get the error below.

Would it be possible to delete my accounts completely, i.e. those
connected to the email address raija.ruuska@iki.fi
And if deletion is possible, could I get good instructions on how to
recreate my username in English?

Email headers below

best wishes
Raija Ruuska,

herja.png (39 KB) herja.png raija.ruuska@iki.fi, 2023-02-20 08:22
posti.png (48.4 KB) posti.png raija.ruuska@iki.fi, 2023-02-20 08:22
Screenshot from 2023-02-20 22-19-53.png (50.9 KB) Screenshot from 2023-02-20 22-19-53.png After clicking "Log in" on forums.opensuse.org luc14n0, 2023-02-21 01:23
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14660

History

#1 Updated by luc14n0 3 months ago

14660

Hello there Raija,

Let's first clarify some things so whoever works on this issue get
clear information, OK?

The OpenSUSE forum has been updated and I can no longer log in.

Before the openSUSE Forums updated to a Discourse instance, do you
remember when was the last time you logged in in the Forums before?

I've tried to change the username (Raija > RaijaR > RRu, etc.), I've
also changed the password and I've received an email with which to
change username and password and it's been successful (?).
But when I try to log in, I get the error below.

From your attachment, I see you tried to change your username inside
the Forums, which you shouldn't do because the openSUSE Forums
logon -- as well as basically any other openSUSE service available
for regular users/members -- uses our openSUSE account's username and
password, but our openSUSE's username can't be changed as far as I
can tell.

What happens when you go to https://forums.opensuse.org/ and click
on the "Log in" button on the right corner at the top of the page?

Do you get a page under https://id.opensuse.org, something like
my attachment?

Regards,
Luciano

#2 Updated by luc14n0 3 months ago

  • Subject changed from Problems with username/password/email to Problems with username/password/email on Forums

#3 Updated by crameleon about 2 months ago

Hi,

there are six (6) different accounts registered to the email address raija.ruuska@iki.fi, the forums associated the first account you logged in with to your email address, and don't let you log in with more accounts using the same one.

Do you want us to disable all six accounts so you can create a fresh one? And which username would you like to keep, so I can free it up again?

Cheers
Georg

#4 Updated by crameleon about 2 months ago

  • Category changed from Forum to Accounts
  • Status changed from New to Feedback
  • Assignee set to crameleon

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