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action #116344

openqaw9-hyperv.qa.suse.de (flexo.qa.suse.cz) can not be reached size:M

Added by rcai 3 months ago. Updated 3 months ago.

Status:
Resolved
Priority:
High
Assignee:
Target version:
Start date:
2022-09-08
Due date:
% Done:

0%

Estimated time:

Description

openqaw9-hyperv.qa.suse.de (flexo.qa.suse.cz) can not be reached size:M

Observation

ping  openqaw9-hyperv.qa.suse.de
PING flexo.qa.suse.de (10.162.2.106) 56(84) bytes of data.

--- flexo.qa.suse.de ping statistics ---
796 packets transmitted, 0 received, 100% packet loss, time 814061ms

It is said that the machine moved before.
Please help to re-start it(maybe power off now), it's QE2 hyperv2012 test machine, used for sle15 sp5 test.

Acceptance criteria

  • AC1: Machine is online again

Suggestions

  • Physically check physical state of machine
  • As required connect keyboard&screen to the machine
  • Ensure it's reachable over SSH
  • As required update the racktables entry, e.g. that the machine does not have remote management capabilities and/or the mgmt network interface

History

#2 Updated by okurz 3 months ago

  • Subject changed from openqaw9-hyperv.qa.suse.de (flexo.qa.suse.cz) is out of reach. to openqaw9-hyperv.qa.suse.de (flexo.qa.suse.cz) can not be reached
  • Assignee set to okurz
  • Target version set to Ready

rcai wrote:

[…]
It is said that the machine moved before.
Please help to re-start it(maybe power off now), it's QE2 hyperv2012 test machine, used for sle15 sp5 test.

The system has not moved for multiple years. The racktables entry is https://racktables.nue.suse.com/index.php?object_id=1160&page=object&tab=default. There should be a management interface but I could not find information how to reach it on https://racktables.nue.suse.com/index.php?object_id=1160&page=object&tab=default nor https://gitlab.suse.de/openqa/salt-pillars-openqa/-/blob/master/openqa/workerconf.sls nor https://gitlab.suse.de/qa-sle/qanet-configs/ which only mention flexo.qa.suse.de and openqaw9-hyperv.qa.suse.de but no DNS entries or related for the management interface. I will try the remote controllable power supply.

#3 Updated by okurz 3 months ago

  • Tags set to next-office-day
  • Assignee deleted (okurz)
  • Priority changed from Normal to High

Simply powering off and on again over the http://qaps10nue.qa.suse.de/home.htm does not make the machine pingable. With neither the switch port nor the L2 address for the management interface in https://racktables.nue.suse.com/index.php?object_id=1160&page=object&tab=default I guess we need physical access to find the management interface details and power on the machine again.

#5 Updated by rcai 3 months ago

Please help debug this machine, many thanks.

#6 Updated by okurz 3 months ago

rcai, as we need physical access to a machine in a location where normally people won't be this can take some time until we can make the appointments to go there

Many thanks.

#7 Updated by okurz 3 months ago

  • Subject changed from openqaw9-hyperv.qa.suse.de (flexo.qa.suse.cz) can not be reached to openqaw9-hyperv.qa.suse.de (flexo.qa.suse.cz) can not be reached size:M
  • Description updated (diff)
  • Status changed from New to Workable

#8 Updated by okurz 3 months ago

  • Status changed from Workable to In Progress
  • Assignee set to okurz

The power cable to the machine was loose. I connected the cable and ensured the machine is on. I could login over ssh. I also connected a network cable from qanet13nue:13 to what looks like a BMC port that nsinger insist wouldn't exist ;)

#9 Updated by okurz 3 months ago

  • Status changed from In Progress to Resolved

BMC port shows no reaction, no MAC address seen on switch side. Assumed to be malfunctioning. Rest of the machine is fine. racktables updated.

#10 Updated by rcai 2 days ago

  • Copied to action #121306: [virtualization] worker7-hyperv.oqa.suse.de can not be reached added

#11 Updated by rcai 2 days ago

  • Copied to deleted (action #121306: [virtualization] worker7-hyperv.oqa.suse.de can not be reached)

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