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action #97244

Updated by nicksinger over 2 years ago

## Motivation 
 See http://mailman.suse.de/mlarch/SuSE/osd-admins/2021/osd-admins.2021.08/msg00490.html 


 ## Acceptance criteria 
 * **AC1:** gitlab CI in https://gitlab.suse.de/openqa/grafana-webhook-actions can automatically create tickets again if automatic recovery of openqaworker-arm-[123] failed 

 ## Suggestion 
 * Look into the pipeline why it failed to create tickets 
 * Try out to create tickets in a new way automatically how EngInfra likes it (potentially ask them) 
  * we might need to send from @suse.com address and we would need to create a new dedicated account for that. We should be able to just include osd-admins@suse.de in CC. 
  * Use the JIRA-SD API to create new tickets. This would allow us to better control if and what ticket was created and fail accordingly if the system breaks for whatever reason so manual investigation is possible and can be easily spotted 
  * If we can not find an easy solution with EngInfra we escalate to runger@suse.com because he already offered we should bring topics up to him which he can discuss with EngInfra team lead 

 # Out of scope 
 Fixing IPMI based recovery

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