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tickets #93450

Your message couldn't be delivered [don't delete this one - idonmez]

Added by postmaster@suse.com 5 months ago. Updated 4 months ago.

Status:
New
Priority:
Normal
Assignee:
Category:
Email
Target version:
-
Start date:
2021-06-03
Due date:
% Done:

20%

Estimated time:

Description

====================================================

Your message couldn't be delivered

====================================================

The message you sent to idonmez@suse.com couldn't be delivered due to: Recipient email address is possibly incorrect.

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Further Information

5.4.1 Recipient address rejected: Access denied. AS(201806281) [VE1EUR03FT033.eop-EUR03.prod.protection.outlook.com]

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If you sent this message to multiple addresses, you'll receive a notification like this
for every one that didn't arrive.

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History

#1 Updated by bmwiedemann 4 months ago

His current mail is ismail@i10z.com

but where to change it?

#2 Updated by bmwiedemann 4 months ago

  • % Done changed from 0 to 20

#3 Updated by cboltz 4 months ago

  • Subject changed from Your message couldn't be delivered to Your message couldn't be delivered [don't delete this one - idonmez]
  • Category set to Email
  • Assignee set to pjessen

bmwiedemann wrote:

His current mail is ismail@i10z.com

but where to change it?

First step is to find out what caused/sent the bounced mail (which unfortunately isn't visible in the ticket).

Per, do you have a copy of the original mail somewhere on lists.o.o? If so, can you please check which service sent the bounce?

#4 Updated by pjessen 4 months ago

  • Private changed from Yes to No

cboltz wrote:

bmwiedemann wrote:

His current mail is ismail@i10z.com

but where to change it?

First step is to find out what caused/sent the bounced mail (which unfortunately isn't visible in the ticket).

Per, do you have a copy of the original mail somewhere on lists.o.o? If so, can you please check which service sent the bounce?

It's not necessarily from the list server, but I'll see if I can find anything. it is really annoying that Mimecast does not bounce the full email.

#5 Updated by pjessen 4 months ago

pjessen wrote:

It's not necessarily from the list server, but I'll see if I can find anything.

mailman3: nothing sent to idonmez in June.
anna: 10 mails attempted. Only one on 3 June. It is redmine sending, maybe an update to a ticket? which ticket was updated on 3 June, 10:44 UTC ? Looks like #89029

#6 Updated by cboltz 4 months ago

pjessen wrote:

cboltz wrote:

Per, do you have a copy of the original mail somewhere on lists.o.o? If so, can you please check which service sent the bounce?

It's not necessarily from the list server, but I'll see if I can find anything. it is really annoying that Mimecast does not bounce the full email.

My mention of lists.o.o was more with the detail that admin@ is technically a ML ;-)

I'm also not sure if this is really is a problem with Mimecast, or if the bounced mail is attached and the attachment gets ignored/dropped by the script that feeds the mail into progress.o.o tickets.

(As an idea - maybe subscribe another mail address to admin@ which archives the mails somewhere[tm] so we can look up the original incoming mail if a ticket looks strange and/or useless. If needed, I can provide a @cboltz.de address for that.)

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