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communication #90044

forums.opensuse.org is not accesable

Added by Alekssan 8 months ago. Updated 8 months ago.

Status:
Resolved
Priority:
Normal
Assignee:
Category:
Forum
Target version:
-
Start date:
2021-03-12
Due date:
% Done:

100%

Estimated time:

Description

I have a problem logging in with my account into forums.opensuse.org

I have successfully created my account Alekssan2 on https://idp-portal.suse.com/
I can successfully log in and use my account on any Opensuse services like:
https://progress.opensuse.org
https://bugzilla.opensuse.org
However, forums.opensuse.org login does not work for me. I try to login with the correct credentials, then I am redirected to the main page of forum.opensuse.org. I can't post on the forum, see my profile and "reply with quote" to the posts. When I click a "reply with quote" button, I am prompted to enter my credentials again and it is the loop I am in.

I tried logging in with different browsers and devices to no avail.

Please help me get the access to the forum again.

History

#1 Updated by cboltz 8 months ago

  • Category set to Forum
  • Assignee set to malcolmlewis

#2 Updated by malcolmlewis 8 months ago

  • Status changed from New to Feedback

Alekssan2 wrote:

I have a problem logging in with my account into forums.opensuse.org

I have successfully created my account Alekssan2 on https://idp-portal.suse.com/
I can successfully log in and use my account on any Opensuse services like:
https://progress.opensuse.org
https://bugzilla.opensuse.org
However, forums.opensuse.org login does not work for me. I try to login with the correct credentials, then I am redirected to the main page of forum.opensuse.org. I can't post on the forum, see my profile and "reply with quote" to the posts. When I click a "reply with quote" button, I am prompted to enter my credentials again and it is the loop I am in.

I tried logging in with different browsers and devices to no avail.

Please help me get the access to the forum again.

Hi
I'm guessing you had a Forum account previously and did not migrate, you used the same email address for the new account? If so what was the username and email address used.

#3 Updated by Alekssan 8 months ago

malcolmlewis wrote:

Alekssan2 wrote:

I have a problem logging in with my account into forums.opensuse.org

I have successfully created my account Alekssan2 on https://idp-portal.suse.com/
I can successfully log in and use my account on any Opensuse services like:
https://progress.opensuse.org
https://bugzilla.opensuse.org
However, forums.opensuse.org login does not work for me. I try to login with the correct credentials, then I am redirected to the main page of forum.opensuse.org. I can't post on the forum, see my profile and "reply with quote" to the posts. When I click a "reply with quote" button, I am prompted to enter my credentials again and it is the loop I am in.

I tried logging in with different browsers and devices to no avail.

Please help me get the access to the forum again.

Hi
I'm guessing you had a Forum account previously and did not migrate, you used the same email address for the new account? If so what was the username and email address used.

I had the old account "Alekssan" assigned to the same name. I did the migration procedure as it was described on the IDP portal. However, I could not access it anymore since the transition to the other credentials platform in July 2020, so I created "Alekssan2" to be able to log in.

I tried logging in "Alekssan" again today and it worked! Apparently the forum doesn't allow two accounts with the same e-mail to exist.

I assume it solves my problem.

#4 Updated by malcolmlewis 8 months ago

  • Status changed from Feedback to Resolved
  • % Done changed from 0 to 100

Alekssan wrote:

malcolmlewis wrote:

Alekssan2 wrote:

I have a problem logging in with my account into forums.opensuse.org

I have successfully created my account Alekssan2 on https://idp-portal.suse.com/
I can successfully log in and use my account on any Opensuse services like:
https://progress.opensuse.org
https://bugzilla.opensuse.org
However, forums.opensuse.org login does not work for me. I try to login with the correct credentials, then I am redirected to the main page of forum.opensuse.org. I can't post on the forum, see my profile and "reply with quote" to the posts. When I click a "reply with quote" button, I am prompted to enter my credentials again and it is the loop I am in.

I tried logging in with different browsers and devices to no avail.

Please help me get the access to the forum again.

Hi
I'm guessing you had a Forum account previously and did not migrate, you used the same email address for the new account? If so what was the username and email address used.

I had the old account "Alekssan" assigned to the same name. I did the migration procedure as it was described on the IDP portal. However, I could not access it anymore since the transition to the other credentials platform in July 2020, so I created "Alekssan2" to be able to log in.

I tried logging in "Alekssan" again today and it worked! Apparently the forum doesn't allow two accounts with the same e-mail to exist.

I assume it solves my problem.

Hi
Yes, if emails the same I have to invalidate the old one. I will close this then.

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